Yvette Farias
San Antonio,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Customer Service Sales Specialist
GlowTouch
Remote
01.2024 - Current
- Delivered exceptional customer service through effective communication, enhancing client satisfaction and loyalty over time.
- Facilitated sales conversations by actively listening to customer needs and providing tailored product recommendations.
- Cultivated strong relationships with clients, resulting in repeat business and increased trust in services offered.
- Managed cross-functional collaboration with teams to streamline processes and improve overall service delivery efficiency.
Customer Service Representative
Professional Research Consultants
Remote
01.2023 - 01.2024
- Bilingual patient scheduler for multiple primary care physician's. Answer phone lines using script, log in to multiple authentication applications and VM ware. Schedule patients for medical and lab appointments. Follow protocol and guidelines.
- Facilitated seamless communication between patients and healthcare providers to enhance appointment accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Brand Ambassador
L’Oreal Cosmetics
San Antonio, TX
01.2019 - 01.2020
- Educated customers on skincare and cosmetic trends to enhance their shopping experience and satisfaction.
- Executed inventory management protocols ensuring product availability during peak sales periods for optimal customer service.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
Sales Specialist
Coty Prestige
San Antonio, TX
01.2011 - 01.2019
- Cultivated strong relationships with key retail partners to boost brand visibility and sales performance.
- Coordinated promotional events, engaging customers directly to drive traffic and increase conversion rates.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
Team Lead Sales Coordinator
Parlux
San Antonio, TX
01.2005 - 01.2010
- Schedule and coordinate product promotions. Provide first-rate service to all customers. Increase sales and customer satisfaction through personalized servicing with in depth information on products and selections.
- Monitor and analyze customer feedback to identify trends and areas for service improvement.
- Streamline appointment scheduling processes using CRM tools, reducing patient wait times effectively.
Education
High School Diploma -
McCollum High School
Skills
- Bilingual
- Customer service
- Time management
- Problem-solving
- Multitasking and organization
Languages
Spanish
Timeline
Customer Service Sales Specialist
GlowTouch
01.2024 - Current
Customer Service Representative
Professional Research Consultants
01.2023 - 01.2024
Brand Ambassador
L’Oreal Cosmetics
01.2019 - 01.2020
Sales Specialist
Coty Prestige
01.2011 - 01.2019
Team Lead Sales Coordinator
Parlux
01.2005 - 01.2010
High School Diploma -
McCollum High School