Summary
Overview
Work History
Education
Skills
References
Organizations
Accomplishments And Organizations
Timeline
Generic

Yvette Fields

Milwaukee

Summary

Dynamic professional with extensive experience at Milwaukee County, excelling in judicial calendar management and case record accuracy. Proven problem solver with strong organizational skills, adept at facilitating legal processes and collaborating with legal professionals. Recognized for maintaining high standards in customer service and support, ensuring efficient operations in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Deputy Court Clerk/Judicial Assistant

Milwaukee County
Milwaukee
01.2012 - Current
  • Executed CCAP case record entry for Termination of Parental Rights, CHIPS, Adoption, and Guardianship cases.
    Managed Judicial Calendar to ensure adherence to legal deadlines and schedules.
    Drafted Disposition Orders for various case types to facilitate judicial processes.
    Issued Capias warrants to enforce legal rulings and manage non-compliance.
    Processed Change in Placement Orders to meet evolving child welfare needs.
    Coordinated Priority Placement Orders to expedite critical custody decisions.
    Administered Temporary Physical Custody Orders as required by court directives.
  • Maintained consistent communication with Milwaukee County Legal Counsel and associated legal professionals.
    Interfaced with Assistant District Attorney's Office and Guardian ad Litem for case collaboration.
    Worked alongside Sheriff Deputies, private attorneys, and jail personnel to support legal processes.
    Liaised with Department of Corrections to uphold legal standards and regulations.

Clerical Assistant II/– Children, Youth, Family Services (CYFS)

Milwaukee County
Milwaukee
01.2014 - 01.2021
  • Managed clerical responsibilities, encompassing team training and processing of court orders.
    Handled daily intake referrals and assisted with detentions and warrants.
    Administered HSW reminder letters and completed probation closing files promptly.
    Executed fax and email disposition requests to streamline workflow.
    Organized score sheets and maintained DOC packets for accurate record-keeping.
    Facilitated referrals to District Attorney and documented JSDR activities.
    Supported reception operations while ensuring efficient administration processes.

MCSO Corrections Officer

Milwaukee County
Milwaukee
01.2012 - 01.2014
  • Supervised inmates in housing units, health clinic, special needs, and booking areas.
  • Conducted booking procedures including fingerprinting and mugshots.
  • Assisted with shakedowns of housing units and libraries.
  • Responded to multiple 'all-calls' across various jail sections.

Inside Sales Representative

Hunter Business Group
Milwaukee
01.2004 - 01.2012
  • Collaborated with over 20 field sales professionals across 52 states.
  • Cultivated and qualified over 6,000 accounts within seven years.
  • Generated $64 million in Steelcase Inc. sales funnel, closing $1,539,623 in 2011.
  • Achieved lead conversion ratios, service levels, and first call resolution goals consistently above target for seven years.
  • Resolved customer challenges promptly, utilizing escalation procedures as necessary.
  • Maintained quality control and satisfaction records while identifying improvement opportunities.
  • Conducted thorough SalesLogix data entry, integrated account management, and database analysis.
  • Developed month-end reports and standard operating procedures for program.

Core Concept Facilitator

Hunter Business Group
Milwaukee
01.2004 - 01.2012
  • Facilitated group meetings and authorized certification of all operational employees at Levels 1, 2, or 3 in business concepts: Company Overview, Sales Coverage Model, Building Customer Centers, Marketing Integration, Customer Contact Matrix, Service Profit Chain, Change Management, The Profit Equation, Value Based Contacts, CRM Measurement Framework, Grading, Segmentation, Value Stream Analysis, and Account Penetration.

Substitute Educator/Detention Coordinator/Track Coach

Milwaukee Public Schools
Milwaukee
01.1999 - 01.2004
  • Maintained classroom control and positive behavior in Special Education ED classroom.
  • Taught Math, Reading, Social Studies, and English based on comprehension levels.
  • Instructed students on self-esteem, teamwork, and self-confidence.
  • Oversaw detention room to provide corrective opportunities for behavioral infractions.
  • Developed syllabus for all grades to enhance academic participation.
  • Assisted students with homework during detention sessions for better outcomes.
  • Coached JV and Varsity girls track team, focusing on sprinting and middle distance events.
  • Guided athletes on nutrition, sleep, running form, and event-specific techniques.

Education

Bachelor of Arts - Communications

Alabama State University
Montgomery, AL
01.1999

Skills

  • Customer service and support
  • Account maintenance
  • Problem solving
  • Troubleshooting
  • Sales support
  • Planning and implementation
  • IBM and Mac systems
  • CCAP and JPM expertise
  • JIMS and LMS proficiency
  • Dayforce knowledge
  • Microsoft Excel and WordPerfect
  • Microsoft Word and SalesLogix
  • Wind2 time management
  • Typing skills
  • Attention to detail
  • Organizational skills
  • Punctuality
  • Basic Spanish proficiency
  • Judicial calendar management
  • Communication with legal professionals
  • Case record entry accuracy
  • Data entry precision
  • Time management strategies
  • Legal terminology expertise
  • Court records research skills

References

Furnished Upon Request

Organizations

  • Alpha Kappa Psi Professional Business Fraternity Incorporated
  • Sigma Gamma Rho Sorority Incorporated
  • Public Relations Council of America
  • National Association of Black Journalists

Accomplishments And Organizations

  • Excellence/Integrity Milwaukee County Values In Action Nominee, 07/01/17
  • Milwaukee County Sheriff Office Integrity Award, 01/01/12
  • Milwaukee County Sheriff Jailor Class Representative, 01/01/12
  • Hunter Business Group Employee Ownership Action Award, 01/01/11
  • Hunter Business Group Employee of the Quarter Award, 01/01/10

Timeline

Clerical Assistant II/– Children, Youth, Family Services (CYFS)

Milwaukee County
01.2014 - 01.2021

Deputy Court Clerk/Judicial Assistant

Milwaukee County
01.2012 - Current

MCSO Corrections Officer

Milwaukee County
01.2012 - 01.2014

Inside Sales Representative

Hunter Business Group
01.2004 - 01.2012

Core Concept Facilitator

Hunter Business Group
01.2004 - 01.2012

Substitute Educator/Detention Coordinator/Track Coach

Milwaukee Public Schools
01.1999 - 01.2004

Bachelor of Arts - Communications

Alabama State University

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Yvette Fields