Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Yvette Floyd

North Myrtle Beach,SC

Summary

Collaborative Used Car Sales Manager with strong business acumen of progressive and relevant sales management experience. Dedicated to consistently meeting vehicle sales quotas through expert management and leadership of sales team. Skillful in maintaining used car inventory, forecasting sales and motivating team to reach sales targets. Performance-oriented Sales Leader offering exceptional record of achievement. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Used Car Sales Manager

Ride Tyme Inc.
01.2022 - 08.2023
  • Increased used car sales by developing and implementing effective marketing strategies.
  • Managed inventory effectively for optimal turnover rate and profitability.
  • Built strong customer relationships through exceptional service and follow-up communication.
  • Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
  • Collaborated with finance department to secure customer financing options and close sales efficiently.
  • Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
  • Improved overall team performance by setting ambitious sales targets and motivating staff to exceed expectations.
  • Created a positive work environment that fostered teamwork, productivity, and employee retention.

Kelly Blue Book Purchasing Agent

Vic Bailey Ford Lincoln
01.2018 - 01.2020
  • Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
  • Streamlined purchasing processes for increased efficiency and reduced operational costs.
  • Improved supplier relationships through regular communication and proactive problemsolving.
  • Reduced lead times by implementing strategic inventory management practices.
  • Supported company growth by identifying new suppliers and expanding the vendor base.
  • Collaborated with cross-functional teams to achieve project objectives within budget constraints.
  • Developed procurement strategies, aligning them with corporate goals for maximum impact.

Office Manager

Loans 2 You
09.2016 - 01.2018
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Automotive Service Advisor

Vic Bailey Ford Lincoln Service
02.2015 - 09.2016
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.

Automotive Internet Sales

Spartanburg Chrysler Dodge Jeep Ram / JD Byrider
08.2012 - 11.2013
  • Increased online sales revenue by developing and executing effective internet marketing strategies.
  • Managed a team of sales professionals, resulting in improved customer satisfaction and higher online sales.
  • Collaborated with the marketing department to create engaging content for the website and social media channels, driving traffic and generating leads.
  • Analyzed web traffic data to identify trends and optimize website performance, enhancing user experience and boosting conversion rates.
  • Implemented email marketing campaigns that led to increased click-through rates and conversions.
  • Provided training sessions for new hires on company policies, processes, and software programs, ensuring they were well-equipped for success in their roles.

Co Owner Carpet and Rug Cleaning Company

Palmetto Carpet Cleaning Systems Inc.
03.2006 - 08.2012
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.

Bartender/Banquet Server

The Chopping Block At River Falls Golf Course
03.1999 - 05.2001
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Education

No Degree - Communications

USCS
Spartanburg, SC

No Degree -

University of South Carolina - Columbia
Columbia, SC

Skills

  • Staff Training and Development
  • Customer Relationship Building
  • Technical Knowledge
  • Budget Administration
  • Sales Coaching
  • Industry Expertise

Affiliations

  • Enjoy snow skiing and beach activities with family and friends!

Certification

Notary Public for the state of South Carolina awarded in April 2023.

References

References available upon request.

Timeline

Used Car Sales Manager

Ride Tyme Inc.
01.2022 - 08.2023

Kelly Blue Book Purchasing Agent

Vic Bailey Ford Lincoln
01.2018 - 01.2020

Office Manager

Loans 2 You
09.2016 - 01.2018

Automotive Service Advisor

Vic Bailey Ford Lincoln Service
02.2015 - 09.2016

Automotive Internet Sales

Spartanburg Chrysler Dodge Jeep Ram / JD Byrider
08.2012 - 11.2013

Co Owner Carpet and Rug Cleaning Company

Palmetto Carpet Cleaning Systems Inc.
03.2006 - 08.2012

Bartender/Banquet Server

The Chopping Block At River Falls Golf Course
03.1999 - 05.2001

No Degree - Communications

USCS

No Degree -

University of South Carolina - Columbia

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Yvette Floyd