Marty Bender
Richland,MI
Summary
Trustworthy Used Car Sales Manager offering proven success exceeding quotas and increasing revenue for dealerships. Documented strengths managing and mentoring employees to improve sales and customer service skills. Building positive community relationships to increase referrals and sales volume.
Overview
14
14
years of professional experience
Work History
Used Car Sales Manager
Orrin B Hayes
Kalamazoo, MI
09.2014 - 03.2024
- Developed and implemented a sales process to increase customer satisfaction.
- Assisted with the recruitment and training of new sales staff.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Conducted performance reviews of sales staff on a regular basis to ensure they met department goals.
- Negotiated trade-ins and purchase prices with customers.
Sales Associate
Lakeview Ford Lincoln
Battle Creek, MI
02.2010 - 01.2014
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
Education
High School Diploma -
Homer High School
Homer, MI06-1995
Some College (No Degree) - Criminal Justice
Western Michigan University
Kalamazoo, MISkills
- Customer Relationship Building
- Sales Coaching
- Staff Training and Development
- Sales Reporting
- Customer Service
- Staff Supervision
- Goal Setting and Achievement
Affiliations
- Enjoy playing golf and anything outside from gardening to hunting.
Accomplishments
- Have been a certified sales person for Jeep for 10 plus years.
- Received the Mercedes Benz star award in 2023 which is only given to 74 people in the United States.
References
References available upon request.
Timeline
Used Car Sales Manager
Orrin B Hayes
09.2014 - 03.2024
Sales Associate
Lakeview Ford Lincoln
02.2010 - 01.2014
High School Diploma -
Homer High School
Some College (No Degree) - Criminal Justice
Western Michigan University