Yvette Gambrel
New Braunfels,TX
Summary
Effective at managing and delivering exceptional customer service. Well-versed in managing projects, directing team operations and meeting customer expectations. History of excelling in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Operations
Hill Country Conferences
New Braunfels, TX
06.2016 - 06.2024
- Inputted financial data into accounting spreadsheets accurately.
- Maintained detailed documentation regarding all accounting transactions.
- Reconciled bank statements with internal accounting records.
- Ensured timely processing of customer payments according to terms outlined in the contract agreement.
- Managed collection efforts on past due accounts via phone calls, emails or letters.
- Prepared and processed payroll.
- Reviewed and approved timesheets for payroll processing.
- Developed strong relationships with vendors to understand their needs and negotiate terms of service.
- Managed multiple projects simultaneously while ensuring deadlines were met.
Business Development Officer
Re/Max Go
New Braunfels, TX
01.2022 - 05.2023
- Prepared offer letters, contracts, employment agreements, and other documents related to hiring decisions.
- Monitored industry-related websites for information about potential realtor recruits.
- Conducted in-depth interviews with job applicants to evaluate their skills and qualifications.
- Facilitated communication between realtors during the interview process.
- Generated leads through cold calling and networking events.
Inbound Call Center Representative
IBEX Global
New Braunfels, TX
01.2013 - 11.2014
- Answered incoming customer calls regarding products and services, troubleshooting problems, and providing technical support.
- Escalated unresolved issues to appropriate personnel for further investigation.
- Assisted customers with placing orders, answering inquiries, and processing payments.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX05-2007
Some College (No Degree) - Nursing
San Antonio College
San Antonio, TXSkills
- Team Building and Leadership
- Operations Management
- Problem-Solving
- Delegating Work
- Records Management
- Team Development
- Billing and Invoicing
- Payroll Processing
- Excel proficiency
- Proficiency in CRM software
Timeline
Business Development Officer
Re/Max Go
01.2022 - 05.2023
Operations
Hill Country Conferences
06.2016 - 06.2024
Inbound Call Center Representative
IBEX Global
01.2013 - 11.2014
High School Diploma -
New Braunfels High School
Some College (No Degree) - Nursing
San Antonio College
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