Yvette Garnica
El Paso
Summary
Experienced in customer service and operations management, with a background in supervising staff and ensuring compliance with safety protocols. Established cash handling procedures to enhance security and accuracy, while maintaining detailed records of transactions. Demonstrated ability to resolve customer complaints effectively, contributing to positive guest experiences. Proficient in budget management and inventory control, with strong communication skills and bilingual capabilities in English and Spanish.
Overview
17
17
years of professional experience
Work History
General Manager
Chi Southwest LLC - ARBYS
El Paso
03.2010 - 05.2025
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Established policies for cash handling procedures to maximize security measures.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Shift Leader
Whataburger
El Paso
08.2008 - 03.2010
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
- Monitored employee performance and provided feedback for improvement.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Assisted general manager with operations game plan and company initiatives implementation.
Education
High School Diploma -
Riverside High School
El Paso05-2005
Some College (No Degree) - Accounting And Finance
El Paso Community College
El Paso, TXSkills
- Customer service
- Budget management
- Inventory control
- Customer relations
- Communication skills
- Proficient in Microsoft Word amd Excel
- Bilingual: Fluent in English and Spanish
Timeline
General Manager
Chi Southwest LLC - ARBYS
03.2010 - 05.2025
Shift Leader
Whataburger
08.2008 - 03.2010
High School Diploma -
Riverside High School
Some College (No Degree) - Accounting And Finance
El Paso Community College