Yvette Heredia
Tucson,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Spa Receptionist
Canyon Ranch
06.2024 - 08.2024
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Managed financial transactions accurately, upholding company standards of fiscal responsibility.
Legal Receptionist
Grabb & Durando
06.2023 - 05.2024
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Improved accuracy of client information by maintaining up-to-date records in the firm''s database system.
- Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
- Completed data entry of legal documents into electronic filing systems.
Call Center Representative
Contact One Call Center Inc.
06.2022 - 06.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained up-to-date knowledge of product and service changes.
House Cleaner
MaidPro
05.2022 - 06.2022
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Emptied trashcans and transported waste to collection areas.
Customer Service Representative
Cool Box Portable Storage
05.2021 - 05.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Server
Famous Sam's Sports Bar
11.2020 - 05.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Pueblo High School
Tucson, AZSkills
Exceptional customer service
Professional Appearance
Guest Engagement
Cash Handling
Strong Work Ethic
Cleanliness standards
Food safety practices
Suggestive Selling
Point of sale operation
Allergy awareness
Multitasking Abilities
High Energy and Stamina
Timeline
Spa Receptionist
Canyon Ranch
06.2024 - 08.2024
Legal Receptionist
Grabb & Durando
06.2023 - 05.2024
Call Center Representative
Contact One Call Center Inc.
06.2022 - 06.2023
House Cleaner
MaidPro
05.2022 - 06.2022
Customer Service Representative
Cool Box Portable Storage
05.2021 - 05.2022
Server
Famous Sam's Sports Bar
11.2020 - 05.2021
High School Diploma -
Pueblo High School
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