Yvette Jahahn

• Provided customer service for inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
• Obtained client information by answering telephone calls.
• Informed clients of policies and procedures.
• Collaborated with team members to resolve issues and identify appropriate issues for escalation.
• Answered calls per 8 hours day shift.
• Documented caller information in Cintrix.
• Fielded customer service inquiries and calls from customers throughout country.

• Generated, posted and attached information to claim files.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
• Verified client information by analyzing existing evidence on file.
• Checked documentation for accuracy and validity on updated systems.
• Prepared insurance claim forms or related documents and reviewed for completeness.

• Verified client information by analyzing existing evidence on file.
• Acted as Claims Intaker subject matter expert, answering internal and external questions and inquiries.
• Checked documentation for accuracy and validity on updated systems.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Generated, posted and attached information to claim files.

Preferred Autobody-Sold business in 2021, new owners and new name.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Asked customers questions to meet special requests.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Maintained cleanliness and organization of front desk area.

• Interviewed policyholders to verify information and obtain additional details.
• Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
• Followed up with customers on unresolved issues.
• Oversaw claim recoveries, subrogation and salvage.
• Proposed settlements for uncomplicated issues to resolve claims.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Checked level and type of coverage and evaluated contracts.
• Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
• Generated, posted and attached information to claim files.
• Posted payments to accounts and maintained records.
• Checked documentation for accuracy and validity on updated systems.
• Processed and recorded new policies and claims.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Verified client information by analyzing existing evidence on file.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Acted as Clear Lability, no injuries Property Damage Adjuster subject matter expert, answering internal and external questions and inquiries.