Yvette Jenkins
Kaukauna,WI
Summary
Dynamic business professional in the mortgage industry with over 23 years of experience, including recent business ownership. Expertise in client consultation, product knowledge, compliance, and effective communication provides a deep understanding of prospective clients' financial needs and goals. Committed to delivering tailored guidance throughout the mortgage process while demonstrating integrity and empathy in all client interactions. Proven ability to streamline complex loan processes across multiple affiliates, ensuring meticulous attention to detail for successful closings in alignment with state and federal regulations.
Overview
20
20
years of professional experience
Work History
Team Lead
Simon's Specialty Cheese Store (Agropur)
12.2024 - Current
- Implemented process improvements resulting in streamlined workflows and reduced turnaround times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Assisted in deli operations while providing support across all departments including shipping, gift basket preparation, cash handling, and register.
- Managed Holiday Corporate sales of of $1,000,000.
Owner/Trainer
Fox Cities Pups, Inc
01.2022 - 01.2024
- Founded and directed a dog training business acknowledged as a finalist for '2024 Best in the Valley.'
- Designed and implemented training programs while delivering group and individual coaching sessions focused on positive reinforcement techniques.
- Established and nurtured a loyal client base by delivering exceptional customer service and fostering effective communication.
Remote Loan Closer
Nationstar Mortage LLC d/b/a Mr. Cooper
01.2020 - 01.2023
- Executed loan transactions from initiation to closure, guaranteeing compliance with applicable regulations and organizational policies.
- Delivered outstanding customer service during loan processing to enhance client satisfaction.
- Facilitated collaboration among loan processors, originators, and title companies to optimize operational workflows.
- Evaluated closing documents to ensure compliance with federal regulations and company policies.
- Oversaw loan funding operations to ensure timely and accurate distribution of financial resources.
AVP Loan Originator
Johnson Financial Group, Racine Wi
01.2013 - 01.2020
- Cultivated robust client relationships to assess needs and customize loan solutions.
- Facilitated training and mentorship for junior staff on best practices in loan origination and customer service.
- Surpassed sales targets consistently by implementing effective communication and relationship-building strategies.
- Led cross-functional teams to align financial strategies with organizational goals.
- Developed and implemented risk management frameworks to enhance compliance and operational efficiency.
- Demonstrated excellence in all phases of processing, from initiation to final closure.
Member Service Officer
East Wisconsin Savings Bank, Kaukauna Wi
01.2006 - 01.2012
- Facilitated member education on mortgage loan products, ensuring comprehension of eligibility requirements, documentation needs, and application processes.
- Facilitated specialized assistance for second mortgage applications by evaluating member needs and delivering customized loan solutions.
- Spearheaded identification and promotion of financial products and services to enhance member financial well-being.
- Collaborated with underwriting and collections departments to streamline loan processing and enhance member satisfaction.
Education
BBA - Business Management
Marian University
Fond Du Lac, WISkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Process improvement
- Complaint resolution
Timeline
Team Lead
Simon's Specialty Cheese Store (Agropur)
12.2024 - Current
Owner/Trainer
Fox Cities Pups, Inc
01.2022 - 01.2024
Remote Loan Closer
Nationstar Mortage LLC d/b/a Mr. Cooper
01.2020 - 01.2023
AVP Loan Originator
Johnson Financial Group, Racine Wi
01.2013 - 01.2020
Member Service Officer
East Wisconsin Savings Bank, Kaukauna Wi
01.2006 - 01.2012
BBA - Business Management
Marian University