Yvette Landis

• Managed real-time communication between drivers and university departments to optimize dispatch efficiency.
• Implemented scheduling protocols that improved response times and resource allocation across campus services.
• Coordinated transportation logistics for university events and operations, ensuring timely service.
• Trained new officers on operational procedures and software systems for effective results when working in the dispatch office.
• Developed incident response strategies, enhancing safety protocols during emergency situations on campus.
• Oversaw maintenance of dispatch technology systems, ensuring reliability and accuracy in data management processes.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Directed dispatching, routing, and tracking of [4-6] fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic databases.
• Managed real-time communication between drivers and university departments.
• 
  

Processed invoices and payments for dispatched orders to provide proof of transaction.

• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Analyzed customer feedback and provided solutions to improve customer service.
• Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.

• Inspected equipment, structures, and materials to identify errors and defects, ensuring safety and compliance.
• Documented property damage, theft, unauthorized persons, and unusual occurrences to maintain security records.
• Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
• Inspected equipment, structures and materials to identify the cause of errors and defects.

Checked each food item to ensure that it was fresh and provided feedback to kitchen supervisor in cases where freshness was an issue.

Maintained facility compliance with health codes and sanitation requirements.

• Checked food items for freshness and communicated feedback to kitchen supervisor regarding any issues.
• Operated kitchen equipment safely, maintaining compliance with health regulations and safety protocols.
• Trained new staff on kitchen procedures, promoting adherence to best practices and fostering teamwork.
• Ensured cleanliness of workstations and compliance with sanitation standards through regular inspections and maintenance efforts.
• Prepared and cooked full course meals based on restaurant recipes and specifications.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.

Supported CEO by streamlining operational workflow.

Coordinated daily and weekly schedules and monthly calendar obligations for students and teachers,maintained the front desk and reception area in a neat and organized fashion,managed incoming and outgoing calls. for the office.

Met incoming customers with a professional approach and provided friendly knowledgeable assistance

Met incoming customers with professional approach and provided friendly knowledgeable assistance

Received and distributed faxes and mail in a timely manner,oversaw office inventory by restocking supplies and making purchase orders.

Wrote reports and correspondence from dictation and handwritten notes.

• Oversaw inventory management, ensuring adequate supplies for daily operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Reconciled account files and produced monthly reports.

Effectively generated invoices,processed payments and prepared refunds to patients and insurance companies, monitored past due accounts and pursued collections on outstanding invoices,also negotiated bills with attorneys  for auto accidents.

Kept abreast of advances in government regulations,health insurance changes and financing options observed strict confidentiality and  safeguard all patient-related information.

• Reviewed services rendered and completed to reconcile codes.
• Submitted electronic and paper claims to insurance companies, ensuring compliance with regulatory requirements and timely reimbursement.
• Reviewed services rendered and completed to reconcile codes, maintaining accuracy in billing and supporting efficient claims processing.