Dynamic Caseworker with a proven track record at the Commonwealth of PA, specializing in maintaining case information confidentiality and fostering impactful client interactions. Excelled in evaluating eligibility for income maintenance benefits, ensuring client advocacy, and enhancing communication. Demonstrates a unique blend of empathy and efficiency, significantly improving client service delivery.
Interview customers to determine the reason for application; past management; households composition, potential monetary resource/income and determine eligibility for the full array of income maintenance benefits and services.
Communicates with customer and the public and responds to incoming written correspondence; returning all telephone calls and documenting actions taken.
Ramp Certification til June 2025
Ramp Certification til June 2025