Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yvette Leonard

Philadelphia,PA

Summary

Dynamic Caseworker with a proven track record at the Commonwealth of PA, specializing in maintaining case information confidentiality and fostering impactful client interactions. Excelled in evaluating eligibility for income maintenance benefits, ensuring client advocacy, and enhancing communication. Demonstrates a unique blend of empathy and efficiency, significantly improving client service delivery.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Caseworker

Commonwealth of PA
11.2002 - 12.2024

Interview customers to determine the reason for application; past management; households composition, potential monetary resource/income and determine eligibility for the full array of income maintenance benefits and services.


Communicates with customer and the public and responds to incoming written correspondence; returning all telephone calls and documenting actions taken.

Education

High School Diploma -

Edward Bok AVT High School
8th & Mifflin Streets Phila PA
06-1984

Skills

  • Case information confidentiality
  • Client interaction
  • Highly effective communication
  • Client advocacy

Certification

Ramp Certification til June 2025

Timeline

Caseworker

Commonwealth of PA
11.2002 - 12.2024

Ramp Certification til June 2025

High School Diploma -

Edward Bok AVT High School
Yvette Leonard