Yvette Manuel
Milwaukee,WI
Summary
Experienced Inbound Sales Representative with over 10 years of success in the cable/technology industry. Known for driving sales and providing excellent customer service. Collaborative team player with a flexible approach to solving customer needs and building long-term relationships.
Overview
11
11
years of professional experience
Work History
Tier 2 Customer Service Representative
Brady
Milwaukee, WI
06.2024 - Current
- Trained across various departments to ensure seamless support.
- Adapted communication style according to diverse clientele needs, ensuring clarity and understanding during each interaction effectively.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
Inbound Sales Representative
Charter Spectrum
Milwaukee, Wisconsin
10.2016 - 03.2024
- Analyzed customer requirements and suggested relevant products.
- Implemented creative methods to maximize revenue streams via upselling and cross-selling solutions.
- Handled transactions, refunds, and exchanges with efficiency.
Customer Service Representative
U.S. Cellular I
Milwaukee, Wisconsin
02.2014 - 10.2016
- Guided customers in choosing products, placing orders and managing bills.
- Developed tailored problem resolutions aligned with client requirements through teamwork.
Education
Associate of Art -
Cardinal Stritch University
Milwaukee, WIHigh School Diploma -
Custer High School
Milwaukee, WI06.2000
Skills
- Interpersonal Communications
- Customer Engagemen
- Purchase Recommendations
- Product And Service Knowledge
- Billing Error Resolution
- Responded to customer inquiries via phone, email and chat
Timeline
Tier 2 Customer Service Representative
Brady
06.2024 - Current
Inbound Sales Representative
Charter Spectrum
10.2016 - 03.2024
Customer Service Representative
U.S. Cellular I
02.2014 - 10.2016
Associate of Art -
Cardinal Stritch University
High School Diploma -
Custer High School