Yvette Maris
HCA Healthcare: Cardiology Clinic of San Antonio
Poth,TX
19
years of professional experience
Experienced Medical Office Receptionist for over 15 years known for strong customer service and efficient multitasking. Adept at handling sensitive situations with compassion while maintaining patient confidentiality and ensuring compliance with healthcare regulations.
Work History
Medical Office Receptionist
5 Years 5 Months- Assisted in training new reception staff, promoting adherence to office protocols and procedures.
- Implemented improved check-in procedures, reducing patient wait times and increasing satisfaction.
- Maintained inventory of office supplies, ensuring uninterrupted support for daily operations.
- Handled insurance verification processes efficiently, improving billing accuracy and revenue cycles.
- Elevated patient satisfaction by managing front desk operations and professionally addressing inquiries.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Navigated sensitive situations involving distressed patients compassionately compassionately when dealing with distressed patients or families during difficult times.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
- Maintained records by recording, obtaining, and updating personal and financial information.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed patient scheduling for appointments and follow-ups, check-in, check-out and payments for billing.
- Verified patient insurance coverage prior to appointments, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Secretary
13 Years 1 Month- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
- Facilitated smooth operation of nursing unit by efficiently managing supplies and equipment.
- Faxed, Copied and managed incoming mail
- Accompanied
- Supported office staff and operational requirements with administrative tasks.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Managed over 50 calls a day
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
Education
Medical Office Specialist - Medical Office
- Honor Roll 2008
- 4.0 GPA
Skills
Patient check-in
Patient scheduling
Front desk operations
Insurance verification
Data entry
Copayment collection
Healthcare experience
Patient confidentiality
Patient interaction
HIPAA guidelines
Customer Service
HIPAA compliance
Interests
Documenting and sharing travel experiences.
Cooking
Watching Movies and TV Shows
I like trying new recipes and food trends.
Swimming
Animal Care
Gym Workouts
Gardening
Horseback Riding
I enjoy helping others and giving back to the community.
Timeline
Medical Office Receptionist
HCA Healthcare: Cardiology Clinic of San Antonio
03.2021 - CurrentRead More
Unit Secretary
St. Luke Baptist Hospital
02.2008 - 03.2021Read More
Career Point Institute
Medical Office Specialist from Medical Office
Read More