Laura Shields
Indianapolis,IN
Summary
Dedicated Medical Office Receptionist with expertise in patient scheduling and front desk operations. Proven ability to enhance patient satisfaction and streamline office procedures.
Experienced Medical Office Receptionist skilled in managing patient appointments and electronic health records. Known for improving patient check-in efficiency and maintaining HIPAA compliance, contributing to a seamless patient experience.
Overview
29
29
years of professional experience
Work History
Medical Office Receptionist
Ascension Medical Group-Meridian Surgery
Carmel, IN
09.2019 - 02.2025
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Assisted patients with registration and insurance verification processes, ensuring accurate data entry.
- Handled multi-line phone system, addressing inquiries and directing calls efficiently.
- Collaborated with medical staff to streamline communication and enhance patient care delivery.
- Trained new reception staff on policies, procedures, and software systems for seamless operations.
- Implemented office procedures that improved patient check-in efficiency and reduced wait times.
- Maintained electronic health records (EHR) accurately, facilitating timely access for healthcare providers.
- Resolved patient concerns with professionalism, fostering positive relationships within the community.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Medical Office Assistant
Methodist Sports Medicine
Carmel, IN
07.2012 - 04.2019
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed electronic health records, ensuring accuracy and compliance with HIPAA regulations.
- streamlining billing processes for improved revenue cycle management.
- Trained new staff on office protocols, enhancing team performance and operational efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
St. Vincent Physician Services/Billing Supervisor
St. Vincent Health Services
Carmel, IN
09.2000 - 2012
- Supervised billing team to ensure accurate invoice processing and timely payments.
- Implemented process improvements that enhanced billing accuracy and reduced discrepancies.
- Managed customer billing inquiries, providing resolutions to enhance client satisfaction.
- Monitored daily operations, ensuring compliance with company policies and regulations.
- Coordinated with accounting department to streamline financial reporting processes.
Scheduling Supervisor
Ortho Indy
Indianapolis, IN
04.1996 - 12.2011
- Coordinated scheduling for patient appointments, enhancing operational efficiency.
- Managed staff schedules to optimize resource allocation and reduce conflicts.
- Implemented process improvements to streamline appointment booking procedures.
- Developed training materials for new team members on scheduling software usage.
- Collaborated with departments to ensure alignment in scheduling practices and policies.
- Mentored junior staff on best practices in patient scheduling and conflict resolution.
- Led initiatives to enhance patient experience through effective appointment management strategies.
- Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
Education
High School Diploma -
Crisfield High School
Crisfield, MD03-1984
Skills
- Record preparation
- Front desk operations
- HIPAA compliance
- Patient check-in
- Patient confidentiality
- Customer service background
- Office administration
- Healthcare experience
- Patient scheduling
- Electronic charting
- Managing patient records
Timeline
Medical Office Receptionist
Ascension Medical Group-Meridian Surgery
09.2019 - 02.2025
Medical Office Assistant
Methodist Sports Medicine
07.2012 - 04.2019
St. Vincent Physician Services/Billing Supervisor
St. Vincent Health Services
09.2000 - 2012
Scheduling Supervisor
Ortho Indy
04.1996 - 12.2011
High School Diploma -
Crisfield High School