Ashley Ellinger
Terre Haute,IN
Summary
Proven to enhance patient satisfaction and office productivity at Midwest Adolescent Specialty Group, LLC, I excel in front desk operations and patient care coordination. Skilled in HIPAA compliance and electronic charting, my adaptable approach and leadership have streamlined patient experiences, significantly reducing wait times. Hardworking, educated, and willing to go extra mile to complete tasks, I bring with me 14 years of medical office experience and professional appointment setting and handling.
Overview
13
13
years of professional experience
Work History
Medical Office Receptionist
Midwest Adolescent Specialty Group, LLC
Terre Haute, IN
03.2011 - Current
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Aided with prescription refill requests.
- Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
- Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
- Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
- Welcomed 100+ patients and visitors per day via telephone and in person.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
Education
GED -
Terre Haute South Vigo High School
Terre Haute, IN05.2008
Skills
- Record preparation
- Front Desk Operations
- HIPAA Compliance
- Understanding of medical terminology
- Patient check-in
- Patient confidentiality
- Healthcare experience
- Office Administration
- Patient Scheduling
- Electronic Charting
- Managing patient records
- Insurance Verification
- Patient Registration
- Reminder calls
- Electronic Medical Records
- Payment Collection
- Telephone Etiquette
- EMR / EHR
- Adaptable and Flexible
- Staff Leadership
- CPR Certified
- Time Management
Timeline
Medical Office Receptionist
Midwest Adolescent Specialty Group, LLC
03.2011 - Current
GED -
Terre Haute South Vigo High School