Yvette Martinez
Pharr,Texas
Summary
Experienced individual fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
HomeSpring Residential Services
07.2023 - Current
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Customer Service Representative
CMI Group
01.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Teleperformance
08.2020 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Trained new personnel regarding company operations, policies and services.
Medical Assistant
Dr. Aguilera
10.2017 - 01.2020
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
No Degree - Education of Individuals in Elementary Special Education Programs
South Texas College
Mcallen, TXMedical Assistant -
Kaplan Career Institute - Boston
Boston, MA03.2014
High School Diploma -
Donna High School
Donna, TX06.2010
Skills
- Competitive Research
- Business Partnerships
- Prospecting Assistance
- Relationship Building
- Application Management
- Background Check Process
- Account Management
- Microsoft Office Suite
- Attention to detail
- Financial Oversight
Languages
Spanish
Full Professional
sign language
Professional Working
Timeline
Leasing Consultant
HomeSpring Residential Services
07.2023 - Current
Customer Service Representative
CMI Group
01.2022 - 05.2023
Customer Service Representative
Teleperformance
08.2020 - 10.2021
Medical Assistant
Dr. Aguilera
10.2017 - 01.2020
No Degree - Education of Individuals in Elementary Special Education Programs
South Texas College
Medical Assistant -
Kaplan Career Institute - Boston
High School Diploma -
Donna High School
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