Yvette Mercado
Las Vegas,NV
Summary
Results-driven Assistant Manager with a decade of experience focused on employee motivation and customer service excellence. Expertise in streamlining operations to enhance productivity and increase profitability. Committed to discovering innovative solutions that elevate business performance.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Lacoste
Las Vegas, NV
01.2023 - Current
- LEADERSHIP:
- Assist in leading a store team to drive sales through training and coaching.
- Exemplify my sporting spirit and create an outstanding service culture.
- Provide constant feedback and coaching to improve the team’s skills and sales results.
- Assist in recruiting associates who are passionate about sales and customer service.
- Assist in training new team members on customer service, operations, performance, loss prevention and all other Company policies.
- Set goals for each team member for the achievement of Company KPI’s.
- SELLING:
- Lead by example to assist in achieving sales plans and profitability goals.
- Assist Store Manager in utilizing reports and gathering data to identify sales by units, gender, product placement, visual presentation, stock levels, and window presentations.
- Proactively make suggestions based on analysis that will positively impact the business.
- Set measurable performance standards and goals based on Company’s expectations and metrics.
- CUSTOMER SERVICE:
- Assist in creating an environment focused on the customer experience.
- Ensure that each team member is knowledgeable about the companies lifestyle and Product.
- Be inventive and create additional business opportunities by ensuring that team members focus on building their clientele.
- OPERATIONS:
- Assist with opening and closing of store to ensure the store is ready for business.
- Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping and loss prevention.
- Protect store assets and inventory.
- Manage new receipts, transfers, markdowns, back stock, inventory and fill-ins.
- Manage Schedule, Time cards and time off request.
Assistant Manager
Sunrise Children's Foundation
Las Vegas, NV
07.2009 - Current
- Supervise, plan, coordinate and direct multiple office operations for over 20+ employees.
- Interview and train all new staff on customer service, operations, performance and all other company policies.
- Manage Staffing, Time off request, Attendance, and timesheet review.
- Assist in leading our team in a good work culture and keeping good customer service through training and couching.
- Assist and conduct staff appraisals, corrective actions, track employees performance, create measurable goals and assist the team to uphold company standards.
- Conduct Audits. utilize reports and gather data to identify client attendance.
- Direct monthly office meetings in order to align and organize staffing.
- Collaborate with other clinic supervisors to implement new policy and staff education.
- Monitor office inventory and maintenance, ensured the delivery of necessary supplies.
- Resolve client concerns.
- 18+ years of Customer Service, Management and Clerical skills
Caseworker
Caseworker (CPA)
12.2009 - 01.2016
- Provided case management services, including outreach, resource referral and other community based services to families.
- Daily Data entry.
- Use Multi-line phone proficiently. Schedule and reschedule appointments.
- Communicate and maintain a positive attitude with clients, staff and management during appointments.
- Assess Clients needs and create a nutrition plan to reach their goal.
Clerk
Clerk
07.2009 - 12.2009
- Scheduled appointments, Answer phones and process documents in a timely manner.
- Daily data entry.
- Administer, Maintain and Analyze customer information.
Education
Associate of Science - General Studies
College of Southern Nevada
01.2008
Advance Diploma - undefined
Virgin Valley High School
05.2006
Skills
- Bilingual in Spanish and English
- Training and development
- Multitasking skills
- Listening and comprehension
- Solution orientation
- Adaptability and learning
- Data management
- Data entry proficiency
- Creative problem-solving
- Attention to detail
- Collaboration skills
- Engaging personality
- Calmness under pressure
- Positive demeanor
- Microsoft Office expertise
- Technical proficiency
- Typing speed of 60 wpm
Accomplishments
- Certified Lactation Educator
- Proficient in Nutrition Education
Timeline
Assistant Store Manager
Lacoste
01.2023 - Current
Caseworker
Caseworker (CPA)
12.2009 - 01.2016
Assistant Manager
Sunrise Children's Foundation
07.2009 - Current
Clerk
Clerk
07.2009 - 12.2009
Associate of Science - General Studies
College of Southern Nevada
Advance Diploma - undefined
Virgin Valley High School