Yvette Nunez
San Bernardino,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
CSR Clerk
Stater Brothers Markets
08.2016 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Taco Bar/Grill Cook Prep
Bakers Drive Thru
08.2014 - 01.2018
- Enhanced customer satisfaction by preparing high-quality, visually appealing grilled dishes.
- Reduced food waste by efficiently prepping ingredients and maintaining proper storage practices.
- Improved kitchen efficiency with meticulous organization of prep stations and cooking areas.
- Ensured consistent dish quality, following standardized recipes and presentation guidelines.
- Collaborated with team members to optimize workflow during busy meal service periods.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
Education
No Degree - Criminal Justice
California State University San Bernardino
San Bernardino, CAHigh School Diploma -
San Bernardino High School
San Bernardino, CA05.2012
Skills
- Complaint Handling
- Customer Focus
- Call Management
- Scheduling
- Complaint resolution
- Sales expertise
- De-Escalation Techniques
- Problem Resolution
- Payment Processing
- Customer Service
- Key holder experience
Timeline
CSR Clerk
Stater Brothers Markets
08.2016 - Current
Taco Bar/Grill Cook Prep
Bakers Drive Thru
08.2014 - 01.2018
No Degree - Criminal Justice
California State University San Bernardino
High School Diploma -
San Bernardino High School
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