YVETTE ORIAKHI
Operations Management
BAY SHORE,NY
Summary
Group leader who is a cross-functional team builder in cost control and continuous process improvements, a persuasive communicator in business transformation and program management, and a trusted advisor tenured in high-profile operations leadership with over a billion dollars in impact for an industry-leading giant, I am an award-winning and dynamic business improvement professional. Spurring successful initiatives from highly impactful teams, I’ve built a strong reputation of cultivating motivated, creative and improvement-oriented cultures while establishing incomparable standards and unmatched solutions. I enjoy initiating collaboration with cross-functional partners to leverage resources by bringing game-changing strategies to multiple business areas. Proven thought leadership that can expand the abilities of your organization is one of my primary contributions that make me a continuous source of transformative ideas for your team. If you have dreamed of a dynamic leader and team builder focused on rapid scalability, innovation and dramatic efficiencies, let’s have a conversation about how my expertise can bring that next level of success.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Regional Workplace & Facilities Operations Manager
U.S
New York, NY
01.2020 - 01.2022
- Cross collaborated daily with Real Estate, Leasing, Design, Construction, IT, Legal, Business Development, Pro curement and People Organizations Decreased overall operational costs in waste, electrical, and infrastructure repairs by 70%
- Trained store and regional leaders in identifying and curbing expenditures in weekly or monthly meetings
- Spearheaded new line of processes for capital expense (CapEx) projects and provided weekly reports to ex ecutives and senior leadership
- Managed over 50 non-manufacturing sites including sales, service, delivery, workplace offices and directly over- saw New Store Openings that expanded by 50% in 2 years
- Negotiated and revised contract agreements with business vendors on national accounts, managed procurement, purchasing
- Worked closely with local and state governments, fire and compliance departments to ensure brand regulation com- pliance with permits
- Strategically developed outstanding vendor relations and built diplomatic rapport with field teams under crisis management
- Proactively visited locations on a weekly basis to ensure brand standards and compliance were adhered while offer- ing 24/7 support to the field
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Regional Fleet Operations Manager
U.S
New York, NY
01.2017 - 01.2020
- Managed over $100M in assets across 100 sites; oversaw internal process to track $1 Billion of products
- Slashed customer response turnaround time from 2 business days to 4-hour window
- Incepted a breakthrough internal fleet vehicle request process and tool, retrieving 170 dispersed assets in one quarter, plummeting company costs by millions of dollars
- Stellar management of 60 sites led to Executive Leadership request to take on 30 additional sites in 6 months; boosted global sales by $33M in 1 quarter through vast, comprehensive internal audit
- Streamlined product options to shrink sales cycle for a 95% higher sell pace in only 2½ weeks, totaling $8.5M in sales, converted 400 long term internal use vehicles for sale in 2 weeks Directly impacted $25M+ in sales over 6 years
- In one year alone, contributed to $600M in top line revenue with an additional $400M from a strategic cycle rollout and deployed quarterly cycle strategy to deliver ~$600M globally within 1 quarter; this supported 50% of company sales
- Managed largest company initiative to mitigate adjustment margins for $400M in sales with $2K average profit gain per product, surging quarterly revenue by $8.5M
- Engaged 200 Managers on best practices and sales optimization and onboarded 3rd party vendor to plummet claims by $400M
- Influencer that wields intrinsic motivation to gain trust and create measurable results with stakeholders and vendors
Regional Store Operations Coordinator
Tesla
New York, NY
01.2015 - 01.2017
- Built powerhouse locations through effective partnerships, generating 270% more business and consistently ranking in the Top 10 for highest company sales , trimmed operational costs 30% by creating direct purchase orders with local third party vendors, launched sites from the ground up in retail, service and delivery locations across Tri-State
Senior Product Specialist
Tesla
Long Island, NY
01.2013 - 01.2015
- Boosted pipeline by 25% through intriguing brand awareness and was named #1 global top performer with highest sales conversion and lead generation record for a consecutive 10 + week period; proficient in Microsoft Excel, Word, Powerpoint; Adobe
President. Fellow. Secretary. Lobbyist. Chairwoman
Non-Profit Organizations
New York, NY
01.2006 - 12.2012
- Oversaw budgetary and forecasting for fundraising, grants, and worked closely with school district administration and drafted agendas, recorded minutes and generated documents to facilitate meetings
- Volunteered to help with special projects of varying degrees of complexity an identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Senior Shift Operations Manager
Avis Rent-A-Car
, NY
01.2004 - 01.2006
- Managed 10+ locations in NYC and 100 employees on a day to day basis and resolved customer complaints, created staffing schedules, projected weekly and monthly forecasting, trained staff in best customer service practices, managed personnel and asset logistics.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
B.A. - Psychology
St. John’s University
09.2000 - 05.2004
Skills
Microsoft Word, Excel, Powerpoint, Sway, SharePoint, Adobe Creative, Box, Slack, Smart sheet, Workday
Affiliations
Non Profit Sector, 2006 – 2012
Served as secretary, president on local Parent Faculty Association and Special Education Parent Teacher Associa-
tions boards
Served as secretary on Bay Shore Summit Council, community coalition that united to improve quality of life for
residents
Fellow, Obama for America (2012)
Lobbyist (unpaid), United States Global Leadership Coalition, Washington, DC
Volunteer, Global Language Project, New York
Board trustee member, Long Island Children’s Academy (2011)
Certification
Suffolk County Community Emergency Response Team (CERT)
Timeline
Regional Workplace & Facilities Operations Manager
U.S
01.2020 - 01.2022
Regional Fleet Operations Manager
U.S
01.2017 - 01.2020
Regional Store Operations Coordinator
Tesla
01.2015 - 01.2017
Suffolk County Community Emergency Response Team (CERT)
06-2013
Senior Product Specialist
Tesla
01.2013 - 01.2015
President. Fellow. Secretary. Lobbyist. Chairwoman
Non-Profit Organizations
01.2006 - 12.2012
Senior Shift Operations Manager
Avis Rent-A-Car
01.2004 - 01.2006
B.A. - Psychology
St. John’s University
09.2000 - 05.2004