YVETTE PREIRA
PEABODY,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven travel industry professional with sales, service and planning abilities. Excels under pressure and in fast-paced environments with great multitasking abilities. Fluent In French Language.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Flight Attendant
Republic Airways Holdings Inc
Boston, MA
10.2022 - Current
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Followed safety, passenger and supply pre-flight checklists.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Observed passengers for intoxication or possible threat to safety.
Airport Operations Agent
JetBlue
Boston, MA
11.2021 - 07.2022
- Maintained operations compliance with FAA, TSA and airport regulations.
- Provide assistance with passenger's check-in and cargo acceptance.
- Responded effectively to customer questions and inquiries and provided information regarding their tickets and luggage
- Called customers when bags arrived to provide updates.
- Retrieved customer luggage off conveyor belts.
- Tracked down lost luggage for customers daily.
- Helped customers with special needs to board and disembark from aircraft.
- Knowledge of SABRE, NetTracer, SmartSuit.
- Communicate with Pilots and Flight Attendants when being a Gate Agent.
Para/Long-Term French Substitute Teacher
PEABODY PUBLIC SCHOOLS
Peabody, MA
09.2018 - 06.2022
- Promoted Special needs student learning by providing individualized and small group support to reinforce classroom topics.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Supported students in developing strategies for individual needs and classroom group dynamics.
- Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Communicated and collaborated well with educators from various grade levels.
- Created and enforced hands-on curriculum to promote student interest and receptive learning.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Designed compelling lesson plans focused on literature and writing learning goals for middle school level classes.
- Motivated students to be more engaged in classes through applying positive reinforcement techniques.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
Owner/Manager
BIO HAIR SOLUTIONS
Beverly, MA
04.2003 - 11.2018
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set, updated and enforced policies to maintain consistency and quality at all levels.
Supervisor
LA RENAISSANCE FRENCH BAKERY
Scarsdale, NY
08.1997 - 12.2002
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Owner/Manager
SALON YVETTE
Dorchester, MA
06.1992 - 07.1997
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
- Assessed, optimized and elevated operations to target current and expected demands.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
Reservation Sales Agent
DELTA AIRLINES
Boston, MA
02.1992 - 02.1993
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
Teller
1ST AMERICAN BANK
Dorchester, MA
07.1986 - 01.1992
- Verified amounts and integrity of every check or funds transfer.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Delivered prompt, accurate and excellent customer service.
Customer Service Representative
BANNER PUBLICATIONS
Dorchester, MA
03.1985 - 06.1986
- Applied strong communication and negotiation skills to establish connections and redirect questions.
- Took advantages of opportunities to sell additional products and services.
Education
Master of Arts - Human Service Counseling
Liberty University
Lynchburg, VA10.2023
Bachelor of Science - PSYCHOLOGY/SOCIAL WORK
Salem State University
Salem, MA12.2020
Associate of Arts - LIBERAL ARTS/CRIMINAL JUSTICE
North Shore Community College
Danvers, MA12.2018
Cosmetology - HAIRDRESSING
LaBaron Hairdressing Academy
Brockton, MA09.1991
High School Diploma -
Madison Park High School
Boston, MA06.1986
Banking -
MADISON PARK TECHNICAL VOCATIONAL
Boston, MA06.1986
Skills
- Adult AED and CPR
- Emergency Situations Management
- FAA Regulations
- Company Culture and Values
- Verbal and Written Communication
- Decision Making
- Behavior Monitoring
- Training and Coaching
- Knowledge of SABRE system
- Data Entry
- Customer Service
- Microsoft Office
- Time Management
- Creative Thinking
- Complaint Resolution
- Detail Oriented
- Team Leadership
Certification
- School Administrator/Supervisor (SAS) Certification
Languages
French
Native/ Bilingual
Timeline
Flight Attendant
Republic Airways Holdings Inc
10.2022 - Current
Airport Operations Agent
JetBlue
11.2021 - 07.2022
Para/Long-Term French Substitute Teacher
PEABODY PUBLIC SCHOOLS
09.2018 - 06.2022
Owner/Manager
BIO HAIR SOLUTIONS
04.2003 - 11.2018
Supervisor
LA RENAISSANCE FRENCH BAKERY
08.1997 - 12.2002
Owner/Manager
SALON YVETTE
06.1992 - 07.1997
Reservation Sales Agent
DELTA AIRLINES
02.1992 - 02.1993
Teller
1ST AMERICAN BANK
07.1986 - 01.1992
Customer Service Representative
BANNER PUBLICATIONS
03.1985 - 06.1986
Master of Arts - Human Service Counseling
Liberty University
Bachelor of Science - PSYCHOLOGY/SOCIAL WORK
Salem State University
Associate of Arts - LIBERAL ARTS/CRIMINAL JUSTICE
North Shore Community College
Cosmetology - HAIRDRESSING
LaBaron Hairdressing Academy
High School Diploma -
Madison Park High School
Banking -
MADISON PARK TECHNICAL VOCATIONAL
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