Yvette Romeros
Port Isabel,TX
Summary
Dynamic customer service professional with extensive experience at AT&T Messaging, excelling in bilingual communication and creative problem solving. Recognized for outstanding service, I effectively managed inquiries and identified upsell opportunities, enhancing customer satisfaction. Proficient in call center operations, I consistently delivered results while maintaining a professional demeanor.
Overview
47
47
years of professional experience
Work History
Customer Service Representative
Marine Salvage & Services, Inc.
Port Isabel, Texas
01.2015 - 02.2024
- Processed orders and coordinated shipping details with logistics teams effectively.
- Maintained accurate records of customer interactions and transactions consistently.
- Educated customers on marine salvage services and operational procedures clearly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Account Representative
AT&T Messaging
San Antonio, Texas
01.2001 - 11.2008
- Provided customer service and support with their voicemail service and unified communications product.
- Managed customer inquiries through phone communications in both English and Spanish.
- Educated customers on product features and account management tools.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Identified opportunities for product upsells or cross-sells based on customer needs.
- I received letters of commendation from customers and awards from the management team for my superb customer service.
International Marketing Specialist
Radian International, Inc.
Austin, Texas
04.1991 - 12.2001
- Prepared proposals for environmental projects to be presented to companies in Latin America. These proposals were in English and Spanish.
- Worked directly with co-workers housed in Argentina, Chile, and Mexico via the internet.
- Provided administrative support to the International Marketing Director of a U.S. and Latin American company.
Eligibility Worker I & 2
Texas Department of Human Resouces
Edinburg, Texas
02.1977 - 11.1983
- Obtained, verified, and calculated income and resources to determine client eligibility for Food Stamps and AFDC by interviewing 8-10 clients daily. In addition, I also supervised eight clerical staff.
- Coordinated with community organizations to facilitate resource access for clients.
- Guided clients through application procedures and provided necessary documentation support.
- Reviewed case files for accuracy and completeness before final submission.
Education
Some College (No Degree) - Education And Psychology (88 College Credits)
University of Texas At Pan American
Edinburg, TXSkills
- Customer service
- Bilingual communication
- Effective communication
- Computer proficiency
- Professional telephone demeanor
- Creative problem solving
- Call center experience
- Inbound and outbound calling
Accomplishments
- Awarded top third sales representative of a 200+ call center within the first 5 months of employment.
Timeline
Customer Service Representative
Marine Salvage & Services, Inc.
01.2015 - 02.2024
Customer Account Representative
AT&T Messaging
01.2001 - 11.2008
International Marketing Specialist
Radian International, Inc.
04.1991 - 12.2001
Eligibility Worker I & 2
Texas Department of Human Resouces
02.1977 - 11.1983
Some College (No Degree) - Education And Psychology (88 College Credits)
University of Texas At Pan American