Yvette Spear
ATLANTA,GA
Summary
Customer Service Specialist known for exceptional productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and effective communication. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Comcast Corporation
Atlanta, GA
10.2007 - 12.2023
- Answered inbound calls, chats, and emails for internal and external customers to facilitate customer service.
- Identified needs of customers promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Technical Support Representative
Comcast
Atlanta, GA
10.2007 - 12.2023
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Collected, analyzed and reported on data for use in operational planning.
- Diagnosed system errors and implemented solutions to resolve them.
- Conducted remote diagnostics to identify and solve technical problems.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Education
Some College (No Degree) - Business
Fisk University
Nashville, TNSkills
- Account management
- Complaint handling
- Customer engagement
- Customer relationship management
- Documentation and notes
- De-escalation techniques
- Escalation management
- Executive management support
- Multi-line telephone operations
- Email management
- Call center procedures
- Problem-solving
- Verbal and written communication
- Active listening
- Empathy and patience
- Follow-up skills
Timeline
Customer Service Representative
Comcast Corporation
10.2007 - 12.2023
Technical Support Representative
Comcast
10.2007 - 12.2023
Some College (No Degree) - Business
Fisk University
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