Yvette Thomas
Texarkana,TX
Summary
Client-focused professional particularly well-organized and dependable with excellent leadership skills. Tireless in executing assigned tasks and duties.
Overview
19
19
years of professional experience
1987
1987
years of post-secondary education
Work History
PAS COORDINATOR
Hopewell Home Healthcare
Sulphur Springs, Texas
12.2017 - Current
- Assisted with ordering supplies required for spa treatments including linens, lotions, oils and aromatherapy products.
- Conducted training sessions for new employees orienting them about job responsibilities associated with working at the spa.
- Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
- Ensured compliance with safety regulations by conducting regular inspections of equipment used during treatments.
- Developed marketing materials such as brochures, flyers and posters promoting special offers or seasonal discounts.
- Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
- Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
- Attended networking events hosted by local businesses in order to build relationships with potential customers.
- Tracked monthly revenue goals related to product sales and client visits to monitor performance against budget objectives.
- Organized special events such as bridal showers, birthday parties, corporate retreats and other gatherings at the spa.
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Developed promotional strategies to increase the visibility of the spa's services within the local community.
- Suggested membership programs for frequently returning customers.
- Satisfied client special requests to enhance patron experience.
- Resolved guest complaints.
- Managed communication flow by answering phones, routing and screening calls and coordinating incoming and outgoing mail.
- Greeted guests and members upon arrival to create positive first impressions.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Maintained calm, professional and fully functional facility at all times.
- Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
- Consistently recognized by management for providing superior customer service.
- Input client information into booking system accurately and completely to chart sales metrics.
- Handled staff payroll problems and issues.
- Checked guests in quickly and introduced customers to professionals.
- Handled guest complaints, maintaining positive dining experience for restaurant patrons.
- Planned and executed promotional events to market spa services to new clients.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Addressed return customers by name to develop customer-company relationships.
- Documented client records and information.
- Applied marketing, networking, and interpersonal skills to build practice and loyal clientele.
- Used print advertising, SEO strategy and industry referrals to build client base.
- Rebranded spa by implementing digital and promotional marketing plans, created new website and collateral and leveraged social media outreach with Facebook.
- Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Maintained meticulous records to document client information.
- Marketed business heavily through print advertising, web presence, and industry referrals, realizing increase in walk-in rate.
- Hired, led and provided performance management for spa employees.
- Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
- Built successful private practice of clients through marketing, networking, and interpersonal skills.
- Expanded service offerings to increase market share by integrating laser technologies and medical aesthetics.
- Used social media content on Instagram, Facebook and LinkedIn to build revenue.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Monitored operations to verify compliance with applicable health, safety or hygiene standards.
- Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
- Increased profits by providing excellent customer service and properly training employees.
Early Childhood Special Education Teacher
Opportunities Industrialization Center, OIC
Texarkana, Tx
08.2017 - 07.2021
- Incorporated assistive technology into instructional activities when necessary.
- Facilitated small group instruction based on individual student needs.
- Provided parent training sessions on topics related to early childhood special education.
- Conducted assessments to identify areas of need for each student.
- Worked closely with therapists such as physical therapists, occupational therapists, speech-language pathologists.
- Collaborated with parents and other professionals to ensure that each student's needs were met.
- Organized field trips and extracurricular activities to promote social interaction among peers.
- Maintained accurate records of student performance for reporting purposes.
- Coached paraprofessionals in providing effective instruction to special needs students.
- Attended professional development workshops related to early childhood special education best practices.
- Assisted in developing transition plans for students transitioning between levels or exiting services.
- Participated in IEP meetings to discuss goals, accommodations, modifications.
- Implemented behavior intervention strategies designed by behavior specialists.
- Used technology tools to support learning objectives for all students.
- Created a safe, nurturing environment where students could learn and grow.
- Monitored student progress by collecting data on activities and assessments.
- Utilized positive reinforcement strategies to encourage appropriate behaviors from students.
- Developed and implemented individualized education plans for students with special needs.
- Provided direct instruction in the areas of academics, communication, behavior management, and social and emotional development.
Patient Care Technician
St. Michael's Hospital
Texarkana, Texas
06.2010 - 07.2011
- Provided direct patient care and assistance to healthcare team members.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Explained treatment procedures to patients and their families.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Helped create a safe environment by following infection control policies.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Instructed new employees on proper techniques of performing daily tasks.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Participated in quality improvement activities within the department.
- Provided emotional support to patients and their families during difficult times.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
Nursing Assistant
Serenity Hospice & Palliative Care
Texarkana, AR
05.2007 - 04.2010
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Collected specimens for laboratory testing such as urine samples and blood draws.
Education
Texas Senior High
Texarkana, TXSkills
- Inventory management
- Customer service
- Staff training
- Payment processing
Timeline
PAS COORDINATOR
Hopewell Home Healthcare
12.2017 - Current
Early Childhood Special Education Teacher
Opportunities Industrialization Center, OIC
08.2017 - 07.2021
Patient Care Technician
St. Michael's Hospital
06.2010 - 07.2011
Nursing Assistant
Serenity Hospice & Palliative Care
05.2007 - 04.2010
Texas Senior High