Yvette Tovar
Houston,TX
Summary
Highly motivated and adaptable professional with a strong work ethic, exceptional interpersonal skills, and a focus on customer service, multitasking, and time management. Dedicated and hardworking employee committed to providing every customer with a positive and memorable experience. Successfully managed front desk operations and delivered superior customer service. Leveraged organizational and communication skills to ensure smooth daily operations, maintaining a welcoming and efficient environment for both guests and staff.
Overview
4
4
years of professional experience
Work History
Front Desk
Trinity Dental
24020 Clay Rd
03.2024 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
Hairstyle
Great Clips
06.2023 - Current
- Effectively managed time between multiple appointments to ensure customer satisfaction
- Established effective communication with customers regarding their desired hairstyles
- Assisted other team members during busy periods or special events
- Developed strong customer service skills by providing excellent client consultations
- Created an inviting atmosphere by engaging in friendly conversations with customers
- Maintained cleanliness of work station by sanitizing tools and equipment between uses
- Great customer service
Receptionist
Great Clips
09.2022 - 05.2023
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Highly-motivated employee with desire to take on new challenges
- Strong worth ethic, adaptability and exceptional interpersonal skills
- Hardworking employee with great customer service, multitasking and time management abilities
- Devoted to give every customer a positive and memorable experience
Education
High School Diploma -
Maybe Creek High School
01.2023
Cosmetology License -
Miller Career & Technology center
01.2023
Skills
- Team worker
- Fast learner
- Strong work ethic
- Scheduling appointments
- Reminder calls
- Inpatient care
- Front desk operations
- Medical charting
- Payment collection
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Front Desk
Trinity Dental
03.2024 - Current
Hairstyle
Great Clips
06.2023 - Current
Receptionist
Great Clips
09.2022 - 05.2023
High School Diploma -
Maybe Creek High School
Cosmetology License -
Miller Career & Technology center