Microsoft Office (Word, Excel, PowerPoint, & Outlook)
Yvette N. Caldwell
Administrator
Irving,TX
Summary
Insightful Manager/Administrative Leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Postal Support
United States Postal Service, TX, Distribution Center
Coppell, TX
11.2020 - Current
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Monitored performance of junior team members and offered support.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted mail according to size, shape and destination.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Support Employment Specialist Manager
Behaviorist On Call Mental Health Services
Fort Worth, TX
01.2018 - 11.2020
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment.
- Conducted pre-screening interviews and prepared preliminary evaluations to refer best-qualified applicants to departments for selection.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Office Administrator/Marketing Manager
Psalms Home Care Consulting and Senior Care Home
Denton, TX
01.2016 - 12.2017
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Executive Office Administrator
Eighth Episcopal District Headquarters
Dallas, TX
01.2011 - 01.2016
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Produced high-quality communications for internal and external use.
- Edited documents to improve accuracy of language, flow and readability.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Organized, facilitated and participated in community service efforts.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Interacted with customers by phone, email or in-person to provide information.
- Trained new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Assisted with coordination and hosting of company events.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Program Supervisor III
Health Human Services Commission
Fort Worth, TX
01.2008 - 12.2010
- Coached team members on productivity strategies to accomplish challenging goals.
- Gathered and organized printed materials required for program participation.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Established policies covering Medicaid, Temporary Assistance for Needy Families (TANF), Texas Integrated Eligibility Redesign System (TIERS) and Supplemental Nutrition Assistance Program (SNAP).
- Supervised 18-25 of professional and administrative personnel.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Reserved classrooms and meeting rooms across campus for program activities and managed room list.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Education
Bachelor of Science - Human Services
Kaplan (Purdue) University
Davenport, IA 10.2009 - 10.2013
Master of Science - Health Services Administration
Strayer University
Fort Worth, TX 01.2019 - 12.2021
Skills
Strategic planning
Accomplishments
- Introduction to Person-Centered Planning (Online); Co-occurring Disorders: Intellectual and Developmental
- Disabilities and Mental Illness Trauma Informed Care for Individuals with IDD; Functional Behavioral Assessment and
- Behavior Support Overview of Genetic Syndromes Associated with IDD; and Overview of other Medical Diagnoses
- Associated with IDD HCS/TxHmL Employment Assistance HCS/TxHmL Supported Employment
Software
Certification
Functional Behavioral Assessment - [IDD Mental Illness Trauma]
Interests
Volunteer Work/Community Involvement for Veterans and Aged & Disabled
Event Planning, Home Décor, Create Gift Ideas & Light Upholstery
Cooking, & Collecting Butterfly Rarities
Timeline
Postal Support
United States Postal Service, TX, Distribution Center
11.2020 - Current
Co-Occurring Disorders: Intellectual and Developmental Disabilities and Mental Illness
11-2019
Functional Behavioral Assessment - [IDD Mental Illness Trauma]
06-2019
Master of Science - Health Services Administration
Strayer University
01.2019 - 12.2021
Support Employment Specialist Manager
Behaviorist On Call Mental Health Services
01.2018 - 11.2020
Office Administrator/Marketing Manager
Psalms Home Care Consulting and Senior Care Home
01.2016 - 12.2017
Executive Office Administrator
Eighth Episcopal District Headquarters
01.2011 - 01.2016
Bachelor of Science - Human Services
Kaplan (Purdue) University
10.2009 - 10.2013
Program Supervisor III
Health Human Services Commission
01.2008 - 12.2010
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