Yvonne Blancaneauex

Directed front office team to deliver outstanding guest experiences.

Oversaw operations of guest agents.

Guest Services Manager) leads the front office team, ensuring exceptional guest stays by overseeing staff, maintaining high service standards, handling VIPs, resolving escalated issues, and boosting hotel profitability through superior customer experiences, combining leadership with deep knowledge of hotel operations and local attractions. They set the tone for hospitality, manage daily front desk operations, train staff, and act as the primary contact for management-level guest concerns.

leads front-line staff (agents) at airports, overseeing check-in, boarding, baggage, and gate operations, ensuring smooth passenger flow, resolving complex customer issues, enforcing safety/airline policies (TSA, etc.), handling emergencies, training new hires, and coordinating with ramp/other departments to maintain high service standards in a fast-paced, high-pressure environment.

helps oversee daily club operations, ensures an excellent member experience, and supports the general manager in achieving financial and membership goals. The role often involves a mix of leadership, customer service, sales, and facility maintenance responsibilities Assisting with the recruitment, hiring, training, and development of staff, as well as creating schedules and providing backup support for absent employees.