Yvonne Cortese
Summary
Motivated professional with a strong foundation in claims management, eager to support internal and external customers, in an entry-level HR role, aiming to create a supportive and efficient work environment
Overview
2026
2026
years of professional experience
Work History
Subrogation Specialist Sr
Progressive
12.2023 - Current
- Manages inventory and resolves or provides support for liability, coverage, and property damage subrogation claims
- Evaluates files for final course of action/next steps (e.g., closure, arbitration) based on facts of loss and the balance of the claim
- Collects back deductibles and out of pocket expenses and explains subrogation process and sets realistic expectations for customers regarding collections
- Serves as a subject matter expert on the team and coaches less-experienced Subrogation Specialists; available to answer questions, and triage files
Managed Repair Representative
Progressive
Clarksville, TN
2021 - 12.2023
- Accurately and timely inspects vehicle and writes estimate, documents claim related information appropriately, and makes decisions consistent with claims standards and local laws
- Represents the Company in developing and maintaining strong relationships with repair facility staff and other external vendors; negotiating and holding them accountable for repairs that meet Progressive's standards
- Organizes and prioritizes work schedule to maximize efficiency for the timely resolution of claims
- Proactively communicates with customers and sets clear and accurate expectations for repairs
CL Claims Adjuster Sr
Progressive
2019 - 12.2021
- Accurately and timely inspects commercial heavy trucks/equipment, prepares damage estimate including total value of the claim, documents claims related information appropriately, and makes decisions consistent with claims standards and local laws
- Investigates, collects, and reviews the factual information/evidence and collaborates with Claims Adjuster to determine coverage and liability
- Organizes, prioritizes, and manages own work schedule to maximize efficiency for the timely resolution of claims
Claims Generalist Associate
Progressive
01.2015 - 07.2016
- Investigates and determines insurance policy coverage and the extent of liability concerning loss or damages involving personal auto claims, using discretion and independent judgment
- Investigates facts of loss and ensures that coverage and liability decisions are consistent with the report of the accident
- Manages claims inventory workload, including claims paperwork, diaries, and communications; issues payments as appropriate
Education
Bachelor of Arts - Anthropology
University of South Florida
Tampa, FL01-2008
Skills
- Excellent judgment and decision-making skills
- Effective documentation skills
- Strong attention to detail
- Excellent interpersonal and communication skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to think creatively
Timeline
Subrogation Specialist Sr
Progressive
12.2023 - Current
Claims Generalist Associate
Progressive
01.2015 - 07.2016
Managed Repair Representative
Progressive
2021 - 12.2023
CL Claims Adjuster Sr
Progressive
2019 - 12.2021
Bachelor of Arts - Anthropology
University of South Florida