Summary
Overview
Work History
Education
Skills
Positions Held at Holy Family Catholic School
Timeline
Generic

Yvonne Dick

Round Rock,TX

Summary

Compassionate professional known for high productivity and efficient task completion. Strengths include compassionate communication, problem-solving, and time management skills. The latter are essential to ensure smooth operations in dynamic environments. The former is the obligation we owe to one another as fellow humans. Connecting through listening, empathy, patience, is my goal as an employee and a human.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Tiff's Treats Cookie Delivery
Austin, TX
11.2021 - Current
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Handled customer inquiries and complaints in a professional manner.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Corporate Counsel

Tiff's Treats Cookie Delivery Service
Austin, TX
12.2022 - 07.2023
  • Drafted internal policies and procedures to ensure compliance with applicable laws.
  • Counseled management on actions required or prohibited by government regulations to promote compliance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Civil Attorney

Law Offices of Mike Davis
Round Rock, TX
11.2003 - 12.2006
  • Advised both individual clients and Williamson County, Texas, departments about their rights under existing laws.
  • Negotiated and drafted settlement agreements to resolve litigated cases.
  • Represented clients at various court hearings, depositions, and related judicial forums.
  • Developed legal strategies by analyzing case law and statutory requirements, ensuring a comprehensive approach to client representation.

Civil and Family Law Attorney

Rippy Whitlow Ranc & Hines
Round Rock, TX
03.2002 - 11.2003
  • Provided mentorship and guidance to junior attorneys and law clerks, enhancing team skills and fostering a collaborative work environment.
  • Filed petitions with the courts to modify existing orders involving child support or visitation schedules.
  • Served as Guardian Ad Litem - an advocate for children during contested custody battles between parents.
  • Represented clients in court hearings before judges or mediators.

Employment & Labor Law Attorney

Law Offices of Patrick M. Flynn, P.C.
Houston, TX
09.1996 - 02.2002
  • Handled labor and employment law issues, advising on compliance, dispute resolution, and representing clients in related litigation.
  • Monitored legislative and regulatory developments relevant to clients' interests, providing proactive advice and adjustments to legal strategies as necessary.
  • Interpreted statutes, judicial decisions, and regulations applicable to assigned cases.
  • Researched new developments in the field of law in order to maintain professional knowledge base.

Education

Juris Doctorate - Law

South Texas College of Law
Houston, TX
07-1998

Bachelor of Arts - Liberal Arts - English

The University of Texas At Austin
Austin, TX
05-1995

Skills

  • Conflict resolution
  • Time management
  • Active listening
  • Problem solving
  • Negotiation skills
  • Prioritization
  • Issue and complaint resolution
  • Adaptability and flexibility
  • Multitasking Capability
  • Critical thinking
  • Analytical skills
  • Communication skills
  • Empathy and patience

Positions Held at Holy Family Catholic School

  • Room parent 2008, 2009, 2010, 2011, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, - , teachers include Ms. Phelan, Mrs. McCauslin, Mrs. Dailey, Mr. Youngpeter, Mrs. Lyman, Mrs. Houston, Ms. Hennessey, and Mrs. Cox
  • Graduation Slideshow - 2019
  • Fall Festival Coordinator 2011
  • St. John Vianney Liasion from Holy Family 2013, 2014, 2015, 2016, 2017, 2018, 2019

Timeline

Corporate Counsel

Tiff's Treats Cookie Delivery Service
12.2022 - 07.2023

Customer Service Representative

Tiff's Treats Cookie Delivery
11.2021 - Current

Civil Attorney

Law Offices of Mike Davis
11.2003 - 12.2006

Civil and Family Law Attorney

Rippy Whitlow Ranc & Hines
03.2002 - 11.2003

Employment & Labor Law Attorney

Law Offices of Patrick M. Flynn, P.C.
09.1996 - 02.2002

Juris Doctorate - Law

South Texas College of Law

Bachelor of Arts - Liberal Arts - English

The University of Texas At Austin

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Yvonne Dick