Yvonne Griffin
Independence,MO
Summary
I am a dedicated patient associate with multiple backgrounds of experience. I am more than capable of identifying needs and recommending products and services to accomplish clients/customers needs. I’m a strong communicator whose goal is to ultimately provide the most outstanding customer care.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Spectrum
Kansas City
07.2022 - Current
- I repair and activate devices for customers on spectrum network.
- Assist customers with buying new devices
- Contact other carriers or manufacturers for customers who need additional assistance
- Assist customers with their online account
- Troubleshooting phones
Lead Caregiver, Special Needs
Center For Developmentally Disabled
Kansas City, MO
09.2020 - 03.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- I was promoted to Lead position within 6 months of me being hired
Teacher
Local Investment Commission
Kansas City, MO
04.2019 - 06.2020
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons
- Promoted physical, mental and social development using classroom games and activities.
Customer Service Representative
US800
Kansas City, MO
01.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated debt for customers
- Researched customer information in public records using LexisNexis
Associate
Walmart
Blue Springs, MO
02.2018 - 01.2020
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
Education
Associate of Arts - Early Childhood Special Education
Metropolitan Community College
Kansas City, MO05-2026
High School Diploma -
Blue Springs High School
Blue Springs, MO05.2018
Skills
- PATIENT
- Organized
- Time management
- Fast/Quick Learner
- Team player that works well with others
- Advanced computer skills
- CPR certified
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Upbeat and Positive Personality
Timeline
Customer Service Representative
Spectrum
07.2022 - Current
Lead Caregiver, Special Needs
Center For Developmentally Disabled
09.2020 - 03.2022
Teacher
Local Investment Commission
04.2019 - 06.2020
Customer Service Representative
US800
01.2019 - 02.2020
Associate
Walmart
02.2018 - 01.2020
Associate of Arts - Early Childhood Special Education
Metropolitan Community College
High School Diploma -
Blue Springs High School