Yvonne Groce
New Bern,NC
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Verizon
Garden City, NY
04.1996 - 09.2021
- Managed over 50 customers calls per day, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Analyzed customer installation and repair orders for completeness and accuracy.
- Assisted customers with scheduling appointments for service installations and repairs.
- Conducted peer training for new and current employees on new procedures and operating systems.
- Assisting Technicians with dispatching and closing installation and repair orders.
Education
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Ease with Computers and Technology
- Research and Analytical Skills
- Supply Inventory Control
- Microsoft Office Suite
- Task Prioritization
- Professional and Courteous
- Strong Organizational Skills
Timeline
Administrative Assistant
Verizon
04.1996 - 09.2021
Some College (No Degree) - Criminal Justice
University of Phoenix
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