Yvonne Heiderich

• GRI 45-hour 100 series certified, credits also include ins and outs of successful contracts, 14-hour renewal. Have successfully acquired and closed new home construction and out of state referrals.
• Streamlined transaction processes, improving efficiency from listing to closing stages.
• Negotiated property sales and lease agreements, ensuring favorable terms for clients.
• Conducted market analysis to identify trends and optimize pricing strategies.
• Developed and maintained strong relationships with clients, fostering trust and repeat business.
• Guided clients through the buying process, providing expert advice on financing options.
• Coordinated property showings and open houses, enhancing visibility of listings.
• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.

• Athlete first, includes offering all products offered by the company: credit cards promotions and benefits, second party protection plans and benefits, scorecard membership benefits, team sports benefits. Supervisory included to insure the best customer service experience.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Trained new team members on customer service protocols and software systems.
• Collaborated with cross-functional teams to address complex customer issues efficiently.
• Managed escalated complaints, providing timely resolutions to ensure client retention.
• Collaborated with cross-functional teams to develop new strategies for enhancing the overall customer experience.

Managed household functionality, time management, volunteer work to include school functions, homeowners association, as a board member and currently president for the board of directors.

Took seasonal and temporary jobs with Target, Yankee Candle created an eBay store in 2005, which is still running.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Passionate about learning and committed to continual improvement.

• Gold Crown footprint of Hallmark and reviewing Hallmark store changes to specific plans by Corporate. Monthly reporting; payroll, receiving log, loss and prevention, donation, layaway, store use, employee purchasing, stamp and deposit Reconciliations. Maintaining and regaining trust with established customers. Staff coaching. Recruiting, scheduling, and coordinating store events.

• Assigned to TG Lee Dairy human resources department for driver auditing, In-house assignment as office Branch Manager, student auditing at ITT Technical Institute, and front desk multitasked assignment to Keiser University in the president’s office.

• Preparing customer service, vehicle holding, and greeter packets, working with Sales department and Hello Florida staffing managers. Staffing all airports meet and greets for bus, van, town car, and suburban vehicle reservations. Supervise and assist all staffed greeters. Accommodate Disney Magical Express with lost and found items and ordering vehicles per supervisor cast member request.
• Coordinated staffing schedules to ensure optimal coverage for airport operations.
• Managed communication between departments to streamline staffing processes and enhance efficiency.
• Collaborated with management to identify staffing needs based on operational demands and forecasts.

• Ensuring farm out scheduling for director to outside vendors in a timely manner.
• Prescreening of all motor coach potential applications
• Organized and maintained comprehensive filing systems for efficient document retrieval.
• Oversaw inventory management of office supplies.
• Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.