Yvonne Malveaux
Las Vegas,NV
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Account Manager
Dblitd Services LLC
Las Vegas, NV
04.2020 - 01.2023
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Opeations Manager
Kick Ass Vegan
Corona, CA
06.2018 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Call Center Customer Service Representative
Aegis Communications Group
Hollywood, CA
11.2015 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Gahr High School
Cerritos, CA06.1994
Skills
- Staff Management
- Accounts Payable and Accounts Receivable
- Strong Lead Development Skills
- Selling Advertising
Timeline
Account Manager
Dblitd Services LLC
04.2020 - 01.2023
Opeations Manager
Kick Ass Vegan
06.2018 - 03.2020
Call Center Customer Service Representative
Aegis Communications Group
11.2015 - 06.2018
High School Diploma -
Gahr High School
Similar Profiles
Rubi RoblesRubi Robles
Soldering Technician at EMS LLC (Engineering Manufacturing Services LLC)Soldering Technician at EMS LLC (Engineering Manufacturing Services LLC)
Owen MurphyOwen Murphy
Accounting Clerk at EZ Accounting Services & Tax Services LLCAccounting Clerk at EZ Accounting Services & Tax Services LLC
VIVIAN SANTILLANESVIVIAN SANTILLANES
Security Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLCSecurity Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLC