Yvonne Martinez
Salt Lake City,UT
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers outstanding active listening and multitasking abilities.
Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs.
Overview
15
15
years of professional experience
Work History
Licensed Nail Technician
Shaped In The City
11.2023 - Current
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Performed thorough consultations with new clients to assess their individual needs and preferences before beginning any procedures or treatment plans.
Truck Driver
Armenteros Transportation
01.2022 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Professional Nail Technician
M Vince Nail Spa
06.2023 - 09.2023
- Gained a reputation for consistently delivering exceptional results in nail repair and restoration services for clients with damaged or weakened nails.
- Played an active role in salon marketing initiatives, including social media promotion and participating in local community outreach events to broaden customer reach and brand awareness.
- Fostered a welcoming atmosphere by engaging in friendly conversation during appointments, creating lasting connections with customers.
- Showcased artistic talent through customized freehand nail art designs tailored to individual client requests or special occasions.
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Assisted in training new nail technicians, sharing industry knowledge and best practices for exceptional service delivery.
Truck Driver
Eagle Express Of America
01.2019 - 07.2022
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Used load locks and air bags to safely secure cargo for transport.
- Read and interpreted maps to determine vehicle routes.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.
- Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
Customer Service Specialist
Truvy.
04.2017 - 01.2019
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Explained benefits, features and recommendations to maximize client retention.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Truck Driver
EAGLE EXPRESS OF AMERICA
08.2016 - 04.2017
- Inspected truck for defects and safe operating condition before, during and after trips.
- Tracked daily logs to meet DOT regulations.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Truck Driver/Driver Trainer
Swift Transportation
01.2013 - 08.2016
- Provided support to student drivers and promoted safety and law compliance.
- Reported delays, accidents and other traffic and transportation situations to other drivers by using telephones and mobile two-way radios.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Cashier/Crew Trainer
Sweet Tomatoes Restaurant
01.2012 - 01.2013
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used suggestive selling techniques to promote add-on sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Maintenance Manager
Arbys Resturant
08.2010 - 01.2012
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Polished and sanitized floors, counters, and window sills.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Kept customer and food preparation areas clean and well-organized.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
Shift Leader
Panda Express Restaurant
07.2009 - 08.2010
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Recorded customer orders and communicated clearly to confirm each order.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Education
Nail Technician License - Nail Technician
Top Hair And Nails Beauty School
Taylorsville UT04.2033
High School Diploma -
Entrada High School
Sandy, UT06.2017
Skills
- Clean MVR
- Adaptability and Flexibility
- Decision Making
- Truck Maneuvering
- Work Logging
- Payment Collection
- Truck Weighing
- Problem Solving
- Dependable and Reliable
- Courteous and Polite Demeanor
- Efficient Trip Planner
- De-escalation Techniques
- Customer Service
- Call Documentation
- Customer Account Management
- Upbeat and Positive Personality
- Order and Refund Processing
- Calm and Professional Under Pressure
- Data Entry
- Multitasking and Prioritization
- Understanding Customer Needs
- Responding to Difficult Customers
- Shipping and Receiving Understanding
- Adaptive Team Player
- Inbound and Outbound Calling
- High-Energy Attitude
Timeline
Licensed Nail Technician
Shaped In The City
11.2023 - Current
Professional Nail Technician
M Vince Nail Spa
06.2023 - 09.2023
Truck Driver
Armenteros Transportation
01.2022 - Current
Truck Driver
Eagle Express Of America
01.2019 - 07.2022
Customer Service Specialist
Truvy.
04.2017 - 01.2019
Truck Driver
EAGLE EXPRESS OF AMERICA
08.2016 - 04.2017
Truck Driver/Driver Trainer
Swift Transportation
01.2013 - 08.2016
Cashier/Crew Trainer
Sweet Tomatoes Restaurant
01.2012 - 01.2013
Maintenance Manager
Arbys Resturant
08.2010 - 01.2012
Shift Leader
Panda Express Restaurant
07.2009 - 08.2010
High School Diploma -
Entrada High School
Nail Technician License - Nail Technician
Top Hair And Nails Beauty School
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