Yvonne Moss
Operations Supervisor
San Diego,CA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as a driven, dedicated, personable and hardworking leader with history of streamlining operations and increasing results.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
Work History
Operations Supervisor
PeopleConnect
SAN DIEGO, CA
04.2021 - 03.2023
- Created training materials and provided ongoing training in a dynamic environment
- Tracked improvement to identify areas of opportunity
- Coached on specific and general knowledge to ensure KPI (Key Performance Indicators) were met
- Created tracking systems for tech errors
- Updated and maintained timesheets using Paylocity
Operations Team Lead
PeopleConnect
SAN DIEGO, CA
02.2020 - 04.2021
- Provided live feedback to ensure QA adherence
- Updated agent records to track improvement
- Conducted weekly and as needed coaching to maintain team quality and encourage opportunity
- Provide additional team support and encouragement as needed
Customer Service Representative II
Intelicare Direct
SAN DIEGO, CA
04.2019 - 02.2020
- Assisted customers in successfully opening web-based accounts
- Provided customer support and diagnosed network issues while successfully conveying solutions
- Maintained performance goals
Home Health Aide
Private Home
SAN DIEGO, CA
03.2006 - 08.2018
- Maintained records of patient care, condition, progress, and issues
- Administered prescribed oral and injected medications, under the written direction of the physician
- Provided all personal care including feeding, bathing, dressing, wound treatment and checking of vital signs
- Planned, purchased, prepared and served meals to patient, according to a specialized diet
Computer Lab Teacher
Boys and Girls Clubs of Greater San
Diego SAN DIEGO, CA
02.2002 - 12.2003
- Instructed students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations
- Established rules for behavior and procedures for maintaining order among students
- Adapted teaching methods and instructional materials to meet students' varying needs and interests
- Instructed and monitored students in the use and care of equipment and peripherals to prevent damage
- Used computers, audio-visual aids, and other equipment and materials to supplement presentations
Number Porting Analyst
Cox Communications
SAN DIEGO, CA
06.1999 - 07.2001
- Facilitated the successful transfer of telecommunications products from outside vendors to Cox
- Documented user support activity, such as system problems, corrective actions, resolution status, and completed telecommunication porting
- Prepared system activity and performance reports
- Provided user support by diagnosing network and devices problems and implementing procedural solutions
Data Conversion Operator
US Postal Service
SAN DIEGO, CA
08.1995 - 05.1999
- Located and corrected data entry errors and reported such errors to supervisors
- Read source documents such as canceled checks, sales reports, or bills, and entered data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners
- Compiled, sorted and verified the accuracy of submitted data prior to entry
Merchant Vault Teller
Bank of America
SAN DIEGO, CA
07.1990 - 05.1993
- Interacted with local merchants to determine and meet their banking needs
- Entered customers’ transactions into computers to record transactions and issue computer-generated receipts
- Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers
- Ordered cash supply to meet daily needs
Education
Biology
SAN DIEGO STATE UNIVERSITY
09.1990 - 05.1992
High School Diploma - undefined
THE O'FARRELL SCHOOL OF CREATIVE AND PERFORMING ARTS
Skills
Google SuiteContent management and data analysisStrong written and verbal communication skillsPlan developmentLeadershipActive ListeningTime ManagementCustomer serviceTeamwork and Collaboration
Proficient in Microsoft Office
Customer Relations
Documentation and control
Analytical and Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Operations Supervisor
PeopleConnect
04.2021 - 03.2023
Operations Team Lead
PeopleConnect
02.2020 - 04.2021
Customer Service Representative II
Intelicare Direct
04.2019 - 02.2020
Home Health Aide
Private Home
03.2006 - 08.2018
Computer Lab Teacher
Boys and Girls Clubs of Greater San
02.2002 - 12.2003
Number Porting Analyst
Cox Communications
06.1999 - 07.2001
Data Conversion Operator
US Postal Service
08.1995 - 05.1999
Biology
SAN DIEGO STATE UNIVERSITY
09.1990 - 05.1992
Merchant Vault Teller
Bank of America
07.1990 - 05.1993
High School Diploma - undefined
THE O'FARRELL SCHOOL OF CREATIVE AND PERFORMING ARTS