Yvonne Muegge
Porter,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the printing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Minuteman Press The Woodlands
06.2021 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for quotes, products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of paper product pricing and service changes.
Customer Service Representative
Magoo's PrintShop
02.2006 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for quotes, products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with graphic designers to ensure accurate color reproduction and alignment of printed materials.
- Consistently met deadlines under pressure by prioritizing tasks effectively and working efficiently.
- Assisted clients in selecting optimal paper stock, ink types, and finishes for their specific needs.
- Maintained positive relationships with vendors, negotiating contracts that benefited both parties involved.
- Developed strong relationships with vendors for timely delivery of materials at competitive prices.
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Used large-volume hand machine punch and staplers to punch holes into paper sheets and used cutting and trimming machines to trim edges of books to appropriate size.
- Checked all finished products to detect and correct uneven paper edges and dimensional errors.
Education
High School Diploma -
Yorktown High School
Yorktown, IN05.1979
Skills
- Customer Service
- Quotes/Estimating
- Typesetting
- Adobe InDesign
- Microsoft Office Suite
- Bindery
- FLEX software
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Filing
Timeline
Customer Service Representative
Minuteman Press The Woodlands
06.2021 - 06.2024
Customer Service Representative
Magoo's PrintShop
02.2006 - 05.2021
High School Diploma -
Yorktown High School
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