Yvonne Pates
Racine
Summary
Customer service specialist with proven ability to prioritize and manage multiple tasks in fast paced environments. Expertise in resolving escalated customer support issues while maintaining high service standards. Committed to enhancing customer satisfaction and achieving team objectives. Seeking opportunities to leverage my skills in a dynamic organizatio.
Overview
20
20
years of professional experience
Work History
Community Property Manager
Midwest Property
04.2022 - 12.2024
- I assist potential and existing tenants with the viewing of properties, rental applications, and lease negotiations and renewal.
- Greet clients while properly securing lease agreements from qualified persons.
- Maintain a high physical occupancy by focusing on the attraction and retention of qualified residents to his or her community.
Customer Service Associate (Seasonal)
Amazon
12.2023 - 01.2024
- Sorted items to ensure customers received their packages in a timely manner.
- Worked in a fast-paced environment to meet daily quotas.
Customer Service Representative
Doheny's Water Warehouse
03.2022 - 11.2022
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Resolved payment and order disputes
- Confirmed payments, refunds, etc.
Cashier/Customer Service
Ace Hardware
08.2019 - 09.2021
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Stocked merchandise on shelves
- Ordered and maintained inventory
- Issued receipts, refunds, credits, or change due to customers
- Provided a positive customer experience
Support Specialist
Doheny's Water Warehouse
03.2017 - 10.2019
- Received inbound and made outbound calls and operated multi-line telephone system
- Tracked and credited accounts for customers
- Transmitted information or documentation to customers via computer, mail or facsimile machine
- Performs numerous tasks diligently on expedited calls, while resolving conflicts to maintain timely resolutions.
- Accountable for outstanding customer service to all external and internal customers.
Fulfillment Associate (Seasonal)
Amazon.com
03.2019 - 07.2019
- Received and processed incoming stock and materials
- Picked and filled orders from stock
- Oversaw the packing and shipping of orders
- Managed, retrieved and organized stock
- Wrapped orders before loading on trucks for delivery
Cashier
Family Dollar Store
05.2015 - 11.2017
- Answered customers questions, providing information on return policies, and resolving complaints
- Created a pleasant atmosphere to heighten the shopping experience and increased customer satisfaction
- Processed cash, checks, credit and gift card transactions
- Opened and closed the registers, balanced drawers, and maintained and organized checkout station
- Cross sell products and introduce new item to customers
Administrative Assistant
ELCA Urban Outreach Center
05.2014 - 03.2015
- Scheduled and confirmed appointments for patrons, clients, and supervisors.
- Greeted visitors and callers enthusiastically and provided information.
- Proofread documents, transcribed handwritten information and filed records.
- Operated the telephone to answer or forward calls, take messages, and schedule appointments.
Assistant Manager
Payday Loan Store
08.2010 - 07.2012
- Supervised and motivated a staff of ten, delegated tasks, monitored productivity and team morale.
- Assisted the store manager in organizing, planning and implementing strategy.
- Approved and issued loans to qualified customers.
- Assisted store manager with maintaining all loan records and data.
Senior Collections Representative
MyLoansUSA
08.2007 - 03.2008
- Researched and notified customers of delinquent accounts.
- Communicated with customers and summarized payment arrangements.
- Maintained files on the financial status of accounts.
- Set up repayment plans according to the customers ability to make payments.
- Skip traced phone numbers to locate customers whose numbers were disconnected or changed.
Collections Representative
CashNet USA
04.2005 - 07.2007
- Received inbound calls from customers requesting to set up payment arrangements on past due accounts.
- Communicated with customers and summarized payment arrangements.
- Setup repayment plans according to ability to pay on delinquent account.
Education
Associate of Applied Business - Business Management
University of Phoenix
Phoenix, AZ06-2026
High School Diploma -
Zion Benton Township H.S.
Zion, IL06-2000
Skills
- Customer Support and service
- Time management
- Proofreading and editing
- Microsoft Powerpoint and Word
- Call Center Operations
- Order Entry and data entry
- Windows
- Data Entry
- Lending
- SAP Knowledge,
- 70 wpm typing, 10 key
- Accounts receivable management
- Store management
- Organizational skills
- Microsoft Excel and Outlook usage
- Microsoft Office
- Financial services
- Team leadership and collaboration
- Conflict resolution
Assessments
- Work style: Reliability — Proficient January 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Customer service — Completed January 2022 Identifying and resolving common customer issues Full results: Completed
- Cooking skills: Basic food preparation — Proficient January 2022 Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
- Administrative assistant/receptionist — Proficient January 2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Customer focus & orientation — Proficient January 2022 Responding to customer situations with sensitivity Full results: Proficient
- Call center customer service — Proficient January 2022 Demonstrating customer service skills in a call center setting Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Customer Service Associate (Seasonal)
Amazon
12.2023 - 01.2024
Community Property Manager
Midwest Property
04.2022 - 12.2024
Customer Service Representative
Doheny's Water Warehouse
03.2022 - 11.2022
Cashier/Customer Service
Ace Hardware
08.2019 - 09.2021
Fulfillment Associate (Seasonal)
Amazon.com
03.2019 - 07.2019
Support Specialist
Doheny's Water Warehouse
03.2017 - 10.2019
Cashier
Family Dollar Store
05.2015 - 11.2017
Administrative Assistant
ELCA Urban Outreach Center
05.2014 - 03.2015
Assistant Manager
Payday Loan Store
08.2010 - 07.2012
Senior Collections Representative
MyLoansUSA
08.2007 - 03.2008
Collections Representative
CashNet USA
04.2005 - 07.2007
Associate of Applied Business - Business Management
University of Phoenix
High School Diploma -
Zion Benton Township H.S.
Similar Profiles
Phil AlexanderPhil Alexander
Owner / CEO at Midwest Property LogisticsOwner / CEO at Midwest Property Logistics
Krisandra ReyesKrisandra Reyes
NA at MIDWEST PROPERTY MANAGEMENTNA at MIDWEST PROPERTY MANAGEMENT
Li'Eshia SinkeyLi'Eshia Sinkey
Construction Helper at Midwest Property Renovations (Independent BusinessConstruction Helper at Midwest Property Renovations (Independent Business
DAVID RIPKEDAVID RIPKE
Grocery Sales Associate at Festival FoodsGrocery Sales Associate at Festival Foods
Robert KutznerRobert Kutzner
Grocery Stocker at Piggly WigglyGrocery Stocker at Piggly Wiggly