Summary
Overview
Work History
Education
Skills
Timeline
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Yvonne Quintanilla

McFarland,KS

Summary

Dynamic leader with a proven track record at Home Depot, enhancing operational efficiency and customer satisfaction. Expert in office management and customer service, adept at fostering team collaboration and driving significant improvements in asset protection. Achieved a notable reduction in loss inventory, demonstrating exceptional organizational skills and a results-driven approach.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Office Manager

Winston Brown Remodeling
10.2020 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coached new hires on company processes while managing employees to achieve maximum production.

General Store Manager

Tuesday Morning
02.2020 - 07.2020
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.

Assistant Store Manager

Aldi Foods
05.2019 - 02.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Store Manager

Home Depot
03.2014 - 05.2019
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

District Asset Protection Manager

Home Depot
04.2012 - 03.2014
  • Maintained a high level of awareness regarding industry trends in retail crime/security through participation in professional development events/conferences as well as independent research efforts.
  • Coordinated with regional asset protection teams to share best practices, resources, and information on emerging threats or trends in retail crime.
  • Developed and executed district-wide loss prevention initiatives to minimize financial losses due to theft or fraud while ensuring minimal disruption to the customer shopping experience.
  • Led regular meetings with store management teams to review asset protection performance metrics and discuss areas for improvement or additional support.
  • Improved district safety by implementing innovative asset protection strategies and conducting regular risk assessments.
  • Managed a team of security personnel to ensure the consistent enforcement of company policies and procedures across all retail locations within the district.
  • Conducted thorough investigations into incidents of theft, fraud, or other criminal activity, resulting in successful resolution and reduced losses.
  • Analyzed data from various sources to identify trends in theft or loss and implemented targeted solutions to address specific issues.
  • Reviewed physical security measures at each retail location regularly, identifying vulnerabilities and recommending appropriate upgrades or enhancements when necessary.
  • Controlled reduction of loss inventory by protecting company assets.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Performed thorough cash audits and deposit investigations.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Monitored paperwork procedures to prevent error-related losses.

Assistant Operations Manager

Home Depot
11.2009 - 04.2012
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Communicated with customers to assess satisfaction with products and services received.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
  • Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Monitored key performance metrics to identify areas for improvement.
  • Developed and maintain operational guidelines for staff.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Wabaunsee Sr High School
Alma, KS

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Customer Relations
  • Billing
  • Payroll Processing
  • Mail handling

Timeline

Office Manager

Winston Brown Remodeling
10.2020 - Current

General Store Manager

Tuesday Morning
02.2020 - 07.2020

Assistant Store Manager

Aldi Foods
05.2019 - 02.2020

Assistant Store Manager

Home Depot
03.2014 - 05.2019

District Asset Protection Manager

Home Depot
04.2012 - 03.2014

Assistant Operations Manager

Home Depot
11.2009 - 04.2012

High School Diploma -

Wabaunsee Sr High School

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Yvonne Quintanilla