Yvonne Ragland
San Antonio,TX
Summary
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
RECOVERY/ CUSTOMER SERVICE
JCPENNEY ALAMO RANCH
09.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
VOLUNTEER SERVICE
CHRISTUS SANTA ROSA HOSPITAL, WESTOVER HILLS
07.2025 - Current
- Provided comprehensive case management services to individuals seeking assistance with accessing resources or navigating complex systems.
- Provided exceptional customer service by promptly addressing concerns and resolving disputes related to billing or services provided.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
NON -CERTIFIED MA, PERSONAL CARE ASSISTANT
ALEGRA HOME HEALTH CARE
09.2024 - 05.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Implemented personalized care plans to meet individual client needs.
- Coordinated communication between healthcare providers and family members.
- Trained and mentored new staff on best practices in personal care.
- Advocated for clients' rights and preferences in care settings.
Education
Associate Degree - Medical Assistant
Centura College
Newport News05.2018
High School Diploma - undefined
San Antonio01.1977
Skills
- Customer Service
- Appointment scheduling
- Billing and Coding
- Vital Signs Measurement
- Patient Preparation
- Caregiving
- Patient Monitoring
- EKG
- Medical Terminology
- Patient Information systems
- Strong Microsoft office suite
- Strong Team building skills
- Time management skills
- Organizational skills
- Medical billing
- Medical records
- Home Care
- Meal Preparation
- Insurance Verification
- Patient care
- Case Management
- Typing
Certification
Certificate of Completion OTC
Timeline
RECOVERY/ CUSTOMER SERVICE
JCPENNEY ALAMO RANCH
09.2025 - Current
VOLUNTEER SERVICE
CHRISTUS SANTA ROSA HOSPITAL, WESTOVER HILLS
07.2025 - Current
NON -CERTIFIED MA, PERSONAL CARE ASSISTANT
ALEGRA HOME HEALTH CARE
09.2024 - 05.2025
Associate Degree - Medical Assistant
Centura College