Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yvonne Rios-Loubriel

Reading,PA

Summary

I am a dedicated worker, I am bilingual and I make sure all my duties are performed to the highest possible standards. I manage the office without supervision and assure that all i do is in order. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

17
17
years of professional experience

Work History

Dispatcher

South Central Transit Authority
09.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 40 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Patient Service Representative

Reading Hospital Medical Group
06.2023 - 07.2023
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Handled customer service inquiries in person, via telephone and through email.

Custodian

County Of Berks
11.2022 - 03.2023
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.

Child Care Information Special Services

Berks County Intermediate Unit
09.2007 - 06.2018
  • Supported physical development of children by organizing age-appropriate gross motor activities that promoted coordination and balance.
  • Maintained compliance with state regulations by adhering to strict safety guidelines, ensuring a secure environment for all children in care.
  • Contributed to higher parent satisfaction rates through consistent, open communication regarding their child''s development.
  • Promoted early literacy skills through storytime sessions, sing-alongs, and interactive reading activities.
  • Determined eligibility for applicants and recipient's of the subsidized child care program.
  • Conducted the face to face interviews, applying the program regulations, policies, and procedures.

Education

Associates In Applied Science - Business Administration

Reading Area Community College
10 South 2nd Street Reading PA 19602
12.2018

Associate In Applied Science - Administrative Office Specialist

Reading Area Community College
Reading, PA
05.2009

Diploma - Science, Technology, And Society

Grace H Dodge Vocational H.S
2474 Crotona Ave Bronx NY 10458
06.1991

Skills

  • Bilingual: Read, Write and Translate
  • Computer Knowledge: Word, Excel, Pelican, CCMIS,
  • Prioritizing calls
  • Customer Relations
  • Dispatch Coordination
  • Schedule Management
  • Updating logs
  • Route Planning
  • Customer Relationship Management
  • Route Navigation
  • Work Order Management
  • Data Entry
  • Dispatch software

Languages

English and Spanish
Full Professional

Timeline

Dispatcher

South Central Transit Authority
09.2023 - Current

Patient Service Representative

Reading Hospital Medical Group
06.2023 - 07.2023

Custodian

County Of Berks
11.2022 - 03.2023

Child Care Information Special Services

Berks County Intermediate Unit
09.2007 - 06.2018

Associates In Applied Science - Business Administration

Reading Area Community College

Associate In Applied Science - Administrative Office Specialist

Reading Area Community College

Diploma - Science, Technology, And Society

Grace H Dodge Vocational H.S

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Yvonne Rios-Loubriel