Yvonne Rivera
Griffin,GA
Summary
Bilingual, friendly and dependable, bringing solid foundation in customer service and administrative tasks. Skilled in managing night audit processes and ensuring accurate financial documentation while providing exceptional service. Dependable team player with focus on collaboration and adaptability to changing needs. Strong skills in guest relations and problem resolution, enhancing overall guest experience.
Overview
7
7
years of professional experience
Work History
Front Desk Night Auditor
Comfort Suites Hotel
Locust Grove, GA
09.2023 - 09.2024
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cleaning Crew Supervisor
Kingdom Cleaning Ministry LLC
Mableton, GA
10.2021 - 01.2023
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
- Optimized team performance by conducting regular evaluations and identifying areas for improvement.
Assistant Sales Manager
Clearinghouse Furniture
Norcross, GA
01.2018 - 01.2020
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Education
Associate of Science - Medical Billing & Insurance
Herzing University
Milwaukee, WI05.2022
Skills
- Time Management
- Welcoming guests
- Credit and cash payments
- Customer Assistance
- Teamwork Attitude
- Resolving issues
- Safety and security procedures
- Professionalism and Discretion
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Effective Communication
Timeline
Front Desk Night Auditor
Comfort Suites Hotel
09.2023 - 09.2024
Cleaning Crew Supervisor
Kingdom Cleaning Ministry LLC
10.2021 - 01.2023
Assistant Sales Manager
Clearinghouse Furniture
01.2018 - 01.2020
Associate of Science - Medical Billing & Insurance
Herzing University