Yvonne Salt

Eager to learn and apply new skills, consistently meets deadlines. Analyzed program data to enhance operational efficiency and effectiveness. Fostered team synergy to meet critical deadlines and improve program outcomes. Pioneered innovative strategies to enhance service quality and accessibility. Maintained rigorous compliance with departmental standards and policies. Ensured adherence to all regulatory requirements during program execution. Typing data reports into databases on all applicable screens and in Microsoft Word. Using tact, diplomacy, exercising creativity and flexibility in problem identification and resolution. Using confidentiality and discretion due to the sensitivity of documents being handled. Interviewing, investigating and adjudication of Unemployment Insurance claims being filed. Entering departmental decisions, monitoring and assessing claims for fraudulent use.

Cross-trained to file Unemployment Insurance claims through the department's virtual high volume call center.

• Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
• Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
• Exceeded performance in speed and accuracy in a fast-paced environment leading to increased productivity for the team as a whole.
• Extracting contents of envelopes assembling and sorting to appropriate bins.
• Organizing work for expansion, inventory control of bar-coded returns, review, receipt and route returns and documents to appropriate bins.