Yvonne Santiago
Rochester,NY
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
5
5
years of professional experience
Work History
President
HYAN Contracting Inc
06.2021 - Current
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Dental Treatment Coordinator
Windsor Dental Center
03.2019 - 02.2023
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Reduced wait times for patients by efficiently coordinating between departments and clinical staff members.
Patient Financial Coordinator
Roc Perio And Implants
05.2020 - 01.2021
- Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
- Streamlined payment process for patients by implementing user-friendly online payment options.
- Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
- Reduced claim denials, ensuring accuracy in insurance verification and pre-authorization processes.
Education
High School Diploma -
School Of The Arts
Rochester, NY06.1991
Skills
- Operations Oversight
- Company Representation
- Employee Relations
- Regulatory Compliance
- Quality Assurance
- Brand Management
Languages
Spanish
Native or Bilingual
Timeline
President
HYAN Contracting Inc
06.2021 - Current
Patient Financial Coordinator
Roc Perio And Implants
05.2020 - 01.2021
Dental Treatment Coordinator
Windsor Dental Center
03.2019 - 02.2023
High School Diploma -
School Of The Arts
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