Yvonne Santilli
Henderson
Summary
Dynamic Team Lead at DHI Mortgage Company with a proven track record in enhancing operational efficiency and fostering a collaborative team environment. As a former Operation Manager, Underwriter, Processor and Loan Officer I understand the interaction between departments and the responsibility of the individuals involved. I consistently exceed production goals while mentoring staff to achieve proactive loan management. Committed to delivering exceptional customer service and minimizing errors.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Team Lead
DHI Mortgage Company
Henderson, NV
02.2021 - Current
- Responsible for over sight of the CDD Dashboard and direct communication with the Specialists.
- Monitor the CDD Dashboard and related reports to ensure proper progress is made and disclosures are issued in a timely and efficient manne with minimal errors and no cures.
- Monthly one on one meetings with the Specialists.
- Be available to staff for questions or assistance inside and outside of our Department.
- Worth with Branch Management, Underwriting, Processing and Closing Departments to coordinate solutions on files.
- Develop relationships with Specialists. Lead by example, foster a positive team atmosphere and attitude. Motivate the staff to manage individual work loan practively, not reactively.
CDD Specialist
DHI Mortgage Company
Henderson, NV
12.2015 - 02.2021
- Send disclosures in a timely and efficient manner with minimal to no cures.
- Meet or exceed in CDD's production requirement of no less than 17 actions per day.
- Stay up to date with all policy and procedural changes.
- Complete all annual Regulation Training required for CDD Department.
- Be professional and courteous to all staff inside and outside of the CDD Department.
Medical/Dental Administrative Assistant
Hanger Clinic: Prosthetics & Orthotics
Englewood, CO
2011 - 2013
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Processed insurance claims and verified patient eligibility for seamless billing procedures.
- Assisted with maintaining electronic health records, ensuring accuracy and confidentiality.
- Coordinated communication between patients and healthcare providers for enhanced service delivery.
Mortgage Loan Processor
Frost Mortgage Lending Group
Rio Rancho, NM
2008 - 2009
- Reviewed and verified loan applications for completeness and accuracy.
- Coordinated communication between clients, lenders, and real estate agents.
- Managed documentation flow to ensure timely processing of loan files.
- Conducted thorough credit analysis to assess borrower qualifications.
Skills
- Attention to detail
- Time-Management
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Productions Control
- Personnel Development
Certification
- Lead Right 1
- Lead Right 2 Training -
- Direct Endorsement Certification
Timeline
Team Lead
DHI Mortgage Company
02.2021 - Current
CDD Specialist
DHI Mortgage Company
12.2015 - 02.2021
Medical/Dental Administrative Assistant
Hanger Clinic: Prosthetics & Orthotics
2011 - 2013
Mortgage Loan Processor
Frost Mortgage Lending Group
2008 - 2009