Yvonne Swink
Nellysford,VA
Summary
Proactive individual with proven problem-solving abilities, strong communication skills, and a positive attitude. Enthusiastic and motivated to provide exceptional customer service. Committed to safety compliance and mentoring, ensuring successful outcomes for both clients and mentees in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
OTR Truck Driver
U.S. Xpress
12.2022 - Current
- Reduced maintenance costs with thorough pre-trip inspections and regular vehicle upkeep to minimize unexpected breakdowns.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maintained open communication with dispatching staff to stay on top of scheduling changes and keep customers well-informed.
- Strengthened relationships with clients through consistent professionalism, clear communication, and attention to detail in meeting their specific needs.
OTR Truck Driver/Mentor
Knight-swift Transportation Holdings Inc.
08.2013 - 11.2023
- Maintained open communication with dispatching staff to stay on top of scheduling changes and keep customers well-informed.
- Operated with safety and skill to avoid accidents and delays.
- Empowered students through counseling and skill-building exercises.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Monitored student progress to drive successful academic outcomes.
- Monitored mentee progress through regular assessments, ensuring alignment with their personal and professional objectives.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Continuously updated knowledge of industry trends, regulations, and best practices through participation in workshops, seminars, and online resources.
Substitute School Bus Driver
Louisa County Public Schools
10.2012 - 06.2013
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Customer Service Representative
Food Lion
2009 - 2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZNo Degree - Accounting
Mount Olive College
Mount Olive, NCSkills
- Fuel-efficient driving
- Safe driving practices
- Professionalism and punctuality
- Defensive driving techniques
- Safety compliance
- Verbal and written communication
- Traffic monitoring
- Training and mentoring
- Route planning expertise
- Strong communication
- Service excellence
Timeline
OTR Truck Driver
U.S. Xpress
12.2022 - Current
OTR Truck Driver/Mentor
Knight-swift Transportation Holdings Inc.
08.2013 - 11.2023
Substitute School Bus Driver
Louisa County Public Schools
10.2012 - 06.2013
Customer Service Representative
Food Lion
2009 - 2010
No Degree - Business Management
University of Phoenix
No Degree - Accounting
Mount Olive College