Yvonne Torres
Los Angeles,CA
Summary
Dynamic and results-driven professional with a proven track record at Fiore Legal, adept in document preparation and case management. Excelled in high-stress situations, enhancing customer loyalty at Metro PCS by resolving complaints with empathy. Skilled in Microsoft Office and exceptional telephone etiquette, demonstrating organizational efficiency and a commitment to client service excellence.
Overview
13
13
years of professional experience
Work History
Legal Assistant
Fiore Legal
Monrovia, CA
06.2016 - Current
- Request medical records and billing from any facilities
- Request health insurances
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Contacted clients to schedule appointments and discuss progress of cases.
Customer Service Representative
Southland Transit
El Monte, CA
07.2013 - 04.2016
- Schedule client for transportation
- Input client information
- Dispatch
- Handle multiple phone lines
Customer Service Representative
Metro PCS
Los Angeles
01.2012 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Schurr High School
Montebello, CASkills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Administrative Support
- Document Preparation
- Writing and editing
- Task Prioritization
- Exceptional telephone etiquette
- Client service and support
- Organizational Efficiency
- Case Management
- Correspondence
- Document Editing
- Attention to Detail
- Customer Service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Legal Assistant
Fiore Legal
06.2016 - Current
Customer Service Representative
Southland Transit
07.2013 - 04.2016
Customer Service Representative
Metro PCS
01.2012 - 05.2013
High School Diploma -
Schurr High School