Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yvonne Michelle Cortes

Thousand Palms,CA

Summary

Lively and ambitious 20-year-old on a mission to redefine sales excellence. Fluent in both English and Spanish, I bring a diverse skill set that stems from years of Catering and Server experience. Committed to continuous learning and growth. I am determined to expand my knowledge and deliver exceptional results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Banquet Server

Avondale Golf Club
08.2023 - Current
  • Provided excellent customer service as part of a team
  • Ensured that banquet room was set up to clients specifications
  • Recommended wines and other drinks to customers
  • Took orders from customers and served food, drinks and deserts.

Child Care/Pet Sitting

Purrfect Pet Sitter
05.2020 - Current
  • Lifesaver for parents and fur parents alike! With 3 years of trusted experience, I provide last minute at home child care and pet sitting services
  • Rest easy knowing your loved ones are in capable hands

Catering/Team Lead

Panera Bread
06.2019 - Current
  • Team Lead Train team members within the production or service track
  • Confirm zone team members are talked into position by a manager and are aware of priorities of the day
  • Keep a positive attitude at all times during the training process
  • Coach, drive, and validate shift expectations such as: Food Quality
  • Speed of Service, Accuracy
  • Catering- Process, prepare and deliver orders to the client
  • Assists in organizing a team of employees, when needed, to execute large catering orders
  • Providing excellent customer service by following up with customers after an order has been complete
  • Promptly follows up on all customer calls and requests in an efficient and expedient manner.

Education

Real Estate Sales Person -

Coachella Valley Real Estate School
Palm Desert, CA
02.2023

High School Diploma -

Palm Springs High School
Palm Springs, CA
06.2021

Skills

  • Time Management
  • Research
  • Leadership
  • Guest Needs Analysis
  • Progress Monitoring
  • Menu memorization
  • Beverage preparation
  • Wine service

Certification

First Aid Certification, 10/2023, Includes CPR/AED for Infants and Adults

Timeline

Banquet Server

Avondale Golf Club
08.2023 - Current

Child Care/Pet Sitting

Purrfect Pet Sitter
05.2020 - Current

Catering/Team Lead

Panera Bread
06.2019 - Current

Real Estate Sales Person -

Coachella Valley Real Estate School

High School Diploma -

Palm Springs High School

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Yvonne Michelle Cortes