ZACKARY THOMAS
Silver City,IA
Summary
Comfort Advisor with proven sales background and demonstrated success in exceeding quotas. Builds immediate connections with clients and employs consultative techniques to achieve consistent sales. Highly knowledgeable about HVAC systems, products, installation and service options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
COMFORT ADVISOR
Apollo Heating and Air
04.2023 - Current
- Built strong referral pipeline from satisfied customers.
- Closed over 2 million dollars year to date with a average ticket of $12,000 in replacement with tailored presentations showcasing features such as energy efficiency advantages, comfort, and control systems.
- Established trust with clients through clear communication, addressing concerns, and providing solution based options.
- Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support.
- Facilitated seamless installations by coordinating effectively with install teams and external contractors.
RESIDENTIAL HVAC TECHNICIAN
Burton AC, Heating, Plumbing, and More
10.2021 - 04.2023
- Participated in individual coaching with managers studying service system material such as Nexstar and Total Immersion training
- Collaborated with leadership to achieve daily, weekly, and monthly goals
- Generated over 2 million dollars in lead and repair revenue for 2022
- Communicated with office staff to schedule cleanings, comfort advisor appointments, and IAQ installs
RESIDENTIAL HVAC TECHNICIAN
A-1 United Heating and Air
08.2018 - 10.2021
- Wrote and taught training material for training across all departments
- Senior leadership technician assisted with troubleshooting for junior technicians
- Top lead producing technician that evaluated client's wants and needs for their comfort and peace of mind
- Assisted with office duties during slow season including warranty claims, price book modification, and inventory maintenance
- Advanced troubleshooting which included communicating systems, inverter compressors, and multi-zone systems
RESIDENTIAL HVAC TECHNICIAN
Thermal Services
07.2015 - 08.2018
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems
- Performed repairs on various systems
- Brought forth options to clients that have diverse needs, wants, and financial ability
- Closed out all work orders after verifying completion and reporting any discrepancies
- Created and managed accurate records of time and materials used for each job
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IA 05.2013
Skills
Nexstar Service and Sales systems
Client Relationship Building
Goal-oriented mindset
Sales Proposals
Financial knowledge
Technical knowledge
Product presentation
Performance Tracking
Certification
Nexstar service system
Nexstar sales system
EPA certified
Previously NATE certified
Timeline
COMFORT ADVISOR
Apollo Heating and Air
04.2023 - Current
RESIDENTIAL HVAC TECHNICIAN
Burton AC, Heating, Plumbing, and More
10.2021 - 04.2023
RESIDENTIAL HVAC TECHNICIAN
A-1 United Heating and Air
08.2018 - 10.2021
RESIDENTIAL HVAC TECHNICIAN
Thermal Services
07.2015 - 08.2018
High School Diploma -
Abraham Lincoln High School
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