Zabdiel Rubén Castillo Rosales

• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
• Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.

• Conserved resources by utilizing proper portion control techniques during meal preparation.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Maintained food safety and sanitation standards.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Worked effectively in fast-paced environments.
• Maintained a safe work environment by adhering to safety protocols and conducting regular equipment maintenance.
• Developed strong communication and organizational skills through working on group projects.
• Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
• Repaired cabinets and cabinet parts.

• Streamlined reporting procedures for more accurate and timely assessment of risk exposure.
• Analyzed large data sets to identify patterns indicative of fraudulent activity or other areas of concern.
• Collaborated on implementation of collection strategies with collections, risk and fraud teams.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Taught employees how to control risks at front line.

• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.
• Volunteering: Engaged with an NGO (Non-Governmental Organization) in collaboration with nonprofit partners, facilitating volunteer opportunities aligned with organizational values.
  
  Mentored a group of seven students in a language learning and personal development program, offering guidance and support.
  
  Maintained detailed records of mentorship interactions, contributing to the program's documentation and impact assessment.
  
  Actively participated in community events organized by the NGO, fostering a sense of community and collaboration.
  
  Conducted regular check-ins to assess progress, offer advice, and provide resources to enhance students overall growth.
  
  Skills Developed:
  
  Tutoring and mentorship
  Lesson planning and preparation
  Classroom assistance and collaboration

• Provided training to new hires, fostering a supportive work environment that encouraged growth and development.
• Interacted with customers by phone, email, or in-person to provide information.
• Met with staff and department managers to maintain currency on volunteer opportunities within each department.

Volunteering: Medical Assistant Volunteer for Managua Community Health Clinic, Collaborated with healthcare professionals to ensure a smooth patient flow and efficient clinic operations.

Engaged in patient education, providing information on medications, treatment plans, and preventive care.

Demonstrated strong organizational skills by managing medical supplies, maintaining inventory, and ensuring a clean and sanitary environment.

Participated in health outreach programs, conducting community health education sessions on topics such as nutrition, exercise, and disease prevention.

Consistent practice and hands-on experience over a period of 4 months, dedicating time on a weekly basis.

Skills Developed:

Patient care and support

Team collaboration in a healthcare setting

Health education and outreach

• Estimated repair costs based on expected labor and materials requirements.
• Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
• Streamlined production processes by implementing efficient techniques that reduced lead times without sacrificing quality.
• Performed over 50 skilled jewelry repairs each week.

• Engaged with customers to effectively build rapport and lasting relationships.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.