Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Zabdy Gonzalez

St Louis,MO

Summary

Highly motivated, bilingual professional with over 5 years of experience in fast-paced, customer-focused environments. Proven leadership in operations and financial management at Chick-fil-A, with a strong background in team coordination, customer service, and problem-solving. Fluent in both English and Spanish, with a passion for helping others, and delivering high-quality service. Eager to transition into a remote healthcare support role that leverages communication, empathy, and attention to detail.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations/Financial Manager

Chick-fil-A
Bridgeton, MO
01.2019 - 09.2024
  • Managed daily operations in a high-volume environment, overseeing scheduling, team performance, and inventory control.
  • Conducted financial reporting, budgeting, payroll, and labor cost tracking to support profitability.
  • Trained and supervised team members, ensuring consistent quality, adherence to protocols, and exceptional service.
  • Handled customer concerns with empathy and efficiency, often over the phone, or during peak hours.
  • Maintained accurate employee and business records, handling confidential information securely.

Crew Team Member

Chipotle
, Missouri
08.2016 - 05.2017
  • Provided exceptional customer service by engaging with guests, taking orders, and ensuring a positive dining experience.
  • Collaborated with team members to maintain a clean and organized restaurant environment, including cleaning duties and restocking supplies.
  • Participated in training sessions and contributed to a positive team culture by supporting fellow team members and fostering a cohesive work environment.

Education

High School Diploma -

Ritenour High School
St Louis, MO
05-2018

Skills

  • Bilingual interpretation
  • Financial reporting
  • Inventory management
  • Customer service
  • Employee training
  • Problem solving
  • Time management
  • Conflict resolution
  • Communication skills
  • Adaptability to change

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Chick-fil-A Leadership & Disc Training
  • ServSafe Certification

Affiliations

Actively involved in my church community, where I lead and support outreach, youth mentoring, and event coordination

Timeline

Operations/Financial Manager

Chick-fil-A
01.2019 - 09.2024

Crew Team Member

Chipotle
08.2016 - 05.2017

High School Diploma -

Ritenour High School

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