Zabe Ahmed
551 E Finley Bl,TX
Summary
Dynamic Assistant Manager with a proven track record at Sonic, excelling in customer service and team leadership. Enhanced operational efficiency through strategic process improvements and staff training, resulting in increased customer satisfaction. Skilled in money handling and problem-solving, fostering a motivated team environment that drives repeat business.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Sonic
McKinney, TX
03.2024 - Current
- Supported daily operations by coordinating staff schedules and ensuring adequate coverage during peak hours.
- Assisted in training new team members on customer service protocols and operational procedures.
- Monitored inventory levels and placed orders to maintain stock availability for seamless service delivery.
- Implemented process improvements that enhanced efficiency in order preparation and customer transactions.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Conducted regular quality checks to ensure compliance with health and safety standards across the facility.
- Collaborated with management to develop promotional strategies that boosted sales during special events.
- Evaluated employee performance, providing constructive feedback to foster professional growth within the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
High School Diploma - Dip
McKinney North
McKinney, TX05.2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
Timeline
Assistant Manager
Sonic
03.2024 - Current
High School Diploma - Dip
McKinney North